Customer Satisfaction: Analysis and Implementation
- Link: Customer Satisfaction: Analysis and Implementation
- Topic: Programming & Services - Customer Service
- Level: Elective
- Sponsor: WebJunction
- Format: self paced online
- Contact Hours: 2.5
NOTE: You must have a WebJunction account to access this course. Login required for both WJ Maine and WJ Courses
Under Subject Area Menu > Customer Service & Interpersonal Skills > Customer Service > Customer Satisfaction: Analysis and Implementation
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied.
In this course, you'll examine how to transform data into information that can be acted on. You'll learn the tools of basic statistical analysis as well as those that show relationships and allow you to plan improvements.
Equally important, you'll find out how to move from understanding your customer satisfaction situation to implementing improvements to increase satisfaction.
Duration 2.5 Hours