Emotional Intelligence in the Workplace

Course Objectives:

NOTE: You must have a WebJunction Skillsoft Learning account to access this course. Instructions for setting up an account are in the yellow box on the right side of the Voluntary Certification Homepage.

Click on the link above and then click on Go To Courses in the teal box in the middle of the page to the right. Enter your learning account login and password. Follow the path below to find the course.

Under Subject Area Menu > Customer Service & Interpersonal Skills > Personal Learning >
Emotional Intelligence in the Workplace

What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and increased during any point in your career. This course identifies some of the common misconceptions about intelligence at work and defines three key areas of focus: self-awareness, self-regulation, and motivation.

Target Audience Supervisors, Managers, Team Leaders