Using Emotional Intelligence on the Job
- Link: Using Emotional Intelligence on the Job
- Topic: Management - Organizational Leadership
- Level: Elective
- Sponsor: WebJunction
- Format: self paced online
- Contact Hours: 1
NOTE: You must have a WebJunction Learning account to access this course. Click on the link above and then click on Go To Courses in the teal box in the middle of the page to the right. Enter your learning account login and password. Follow the path below to find the course.
Under Subject Area Menu > Customer Service & Interpersonal Skills > Personal Learning > Using Emotional Intelligence on the Job
Putting emotional intelligence to work is an emerging trend in the corporate world. Developing the best talents in executives, managers, and employees throughout the organization has become vital to workplace success. Intellectual knowledge is no longer enough; you must also have the interpersonal competence that comes with emotional intelligence. In this course, you'll learn the value of emotions and how they can affect your workplace for better or for worse. You'll gain an understanding of how emotional forces can influence performance and decision making, learn how you can leverage emotions in a way that maximizes performance, and discover how you can shape your own and others' emotions in positive and mutually satisfying ways. The course will focus on using of empathy, particularly in confrontation scenarios, and on helping others to develop their own emotional self-awareness and empathy, leading to more positive exchanges on the job. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.
- recognize the value of understanding the impact of workplace emotions
- recognize how to communicate with empathy
- apply key emotional intelligence skills in a confrontation scenario
- recognize questions you can ask others to help them develop self-awareness and empathy