- Link: Giving Feedback
- Topic: Management - Personnel Management
- Level: Elective
- Sponsor: WebJunction
- Format: self paced online
- Contact Hours: 1
NOTE: You must have a WebJunction Learning account to access this course. Click on the link above and then click on Go To Courses in the teal box in the middle of the page to the right. Enter your learning account login and password. Follow the path below to find the course.
Under Subject Area Menu > Customer Service & Interpersonal Skills > Interpersonal > Giving Feedback
The performance of any organization depends upon the performance of every individual. Giving feedback is a necessary skill and can involve anyone in an organization, whether it is manager-to-report, peer-to-peer, or report-to-manager. There are generally two types of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative behavior. The purpose of this course is to help you improve your skills in giving both types of feedback. The course starts by exploring the importance and purpose of feedback in general, and then discusses both positive and corrective feedback. You will also learn a three-step process for giving feedback, and will have a chance to practice giving feedback using this three-step process. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.
- match the types of feedback to situations when they are used
- identify the purposes feedback serves
- determine whether feedback was given effectively in a given scenario
- give feedback using the three-step process