Facilitating Difficult Situations
- Link: Facilitating Difficult Situations
- Topic: Management - Personnel Management
- Level: Elective
- Sponsor: WebJunction/Skillsoft
- Format: self paced online
- Contact Hours: 5
NOTE: You must have a WebJunction Skillsoft Learning account to access this course. Instructions for setting up an account are in the yellow box on the right side of the Voluntary Certification Homepage.
Click on the link above and enter your learning account login and password. Follow the path below to find the course.
Catalog > Management > Facilitating Difficult Situations
How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to clear the air when there is tension? Welcome to the tough stuff in facilitation. In this course you will learn to recognize and deal with the most difficult aspects of facilitating groups. You will explore typical trouble spots, like dealing with side conversations. Discover ways to maintain and channel enthusiasm with high-participation groups and turn around low-participation situations. Learn techniques to help you handle sabotage and passive/aggressive behavior. Capitalize on confrontation by shifting your analysis from what's wrong" to assessing "what is really going on." You will also learn the benefits of conflict and apply tips to transform chaos into creativity.TargetAudienceManagers, team leaders, or anyone who will conduct/lead meetings or work groups