Consumer Complaints

The Consumer Complaint Division responds to consumer complaints by mail, over the telephone and in person to consumers who visit the agency.

Consumers will receive a letter acknowledging their complaint. We make every effort to address complaints quickly; most complaints are resolved within 30-45 days.

Important Note:

Please note, we can only assist Maine consumers

File your complaint online

Download complaint form and mail to:

Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333

Call the Office

Telephone: 800-DEBT LAW (800-332-8529) (toll free in Maine)

or 207-624-8527

TTY for hearing impaired: 888-577-6690

Fax: 207-582-7699

In person

Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
76 Northern Avenue
Gardiner, Maine 04345

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Consumer Credit Protection Home About us List of license types Licensee search Consumer information Industry information Laws & rules Department of Professional & Financial Regulation OTHER PFR AGENCIES Professional Licensing Insurance Regulation Financial Institutions Securities & Investment Regulation	Maine.gov > PFR Home > Consumer Credit Home Page > Consumer Complaints Consumer Complaints The Consumer Complaint Division responds to consumer complaints by mail, over the telephone and in person to consumers who visit the agency. Consumers will receive a letter acknowledging their complaint. We make every effort to address complaints quickly; most complaints are resolved within 30-45 days. Important Note: Please note, we can only assist Maine consumers File your complaint online Download complaint form and mail to: Department of Professional & Financial Regulation Bureau of Consumer Credit Protection 35 State House Station Augusta, Maine 04333 Call the Office Telephone: 800-DEBT LAW (800-332-8529) (toll free in Maine) or 207-624-8527 TTY for hearing impaired: 888-577-6690 Fax: 207-582-7699 In person Department of Professional & Financial Regulation Bureau of Consumer Credit Protection 76 Northern Avenue Gardiner, Maine 04345 Directions	Breaking News Current events Scams ⁄ consumer alerts Recent enforcement actions Press releases Consumer Tools Free credit report Credit file freeze information Consumer guides File a complaint Foreclosure Diversion Program Dealing with a Security Breach Licensee search and status FAQs Glossary Industry Tools Apply for a professional license Renewal Information Licensee search and status Laws, rules and advisory rulings Rosters Recent enforcement actions Loan Officer Information Educational Requirement Section Debt Management Service Provider Certification Information