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Consumer Complaints
The Consumer Complaint Division responds to consumer complaints by mail, over the telephone and in person to consumers who visit the agency.
Consumers will receive a letter acknowledging their complaint. We make every effort to address complaints quickly; most complaints are resolved within 30-45 days.
Important Note:
Please note, we can only assist Maine consumers
Download complaint form and mail to:
Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333
Call the Office
Telephone: 800-DEBT LAW (800-332-8529) (toll free in Maine)
or 207-624-8527
TTY for hearing impaired: 888-577-6690
Fax: 207-582-7699
In person
Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
76 Northern Avenue
Gardiner, Maine 04345