Welcome to the Governor's Energy Office
CLICK HERE FOR THE LATEST INFORMATION FROM GOVERNOR MILLS ON THE STATE’S PREPARATION AND RESPONSE TO COVID-19
The Governor’s Energy Office (GEO) remains open and is here to serve. We are working with the Maine Public Utilities Commission (PUC), other state and federal agencies, and stakeholders to meet immediate needs and answer questions in light of potential impacts related to COVID-19.
There is currently not an immediate concern with energy availability in Maine and the GEO continues to be in regular contact with electric and gas utilities, generators, and the delivered fuel industry representatives. Each respective industry has been implementing contingency and safety measures to ensure their customers continue to receive reliable service and that their workforce and customers are protected.
The GEO is working with emergency management, regulators, and the energy industry to ensure Maine residents and businesses are able to keep the lights on and heat their homes. Maine people should alert their utilities or providers of outages, and/or their appropriate regulators of any issues – and please continue to check on their neighbors, while practicing social distancing guidelines, especially those most vulnerable.
Electricity or Gas Utility Issues: Contact the Maine PUC Consumer Assistance Division; Online Email-Contact Form or Phone: 800-452-4699
Please continue to check the PUC website for latest information and announcements, including those related to upcoming filings, as well as to participate in any requests for comments.
September 15, 2020 – The Maine Public Utilities Commission (Commission) ordered the emergency moratorium on utility disconnection that was implemented in March due to the coronavirus (COVID-19) pandemic to end November 1, 2020.
This ruling allows utilities to recommence normal disconnection activities November 1, 2020, subject to all applicable Commission rules (including limitations during the winter disconnection period for residential customers of electric and natural gas utilities), subject to a 30-day notice requirement. Utilities are required to offer reasonable payment arrangements on arrearages, and the order requires them to waive new late-payment charges when a customer enters a payment arrangement and continue the waiver as long as the customer remains in compliance with that arrangement.
For electric and natural gas utilities, the effect of the Commission’s ruling is that no residential customer can be disconnected without Commission approval from November 1, 2020 through April 15, 2021. For other utilities, disconnections may occur if utilities follow all Commission rules.
For more information visit the PUC website
Contact the Maine PUC Consumer Assistance Division
Online Email-Contact Form or Phone: 800-452-4699