Riverview Psychiatric Center strives to offer the best care possible for our patients. If you should have a complaint or a concern you wish to report, to follow is information on how to do so.
Concerns About Patient Care/Safety
If you have patient care and safety concerns, you are encouraged to address the issue through Riverview’s grievance process. Patients wishing to file a grievance can request a form from any staff member on their inpatient unit.
If concerns cannot be resolved through the grievance process, you may contact:
Maine Department of Health & Human Services
Telephone:
1-800-383-2442;
TTY: 207-624-5512
Mailing Address:
DHHS, Licensing & Certification
State House Station 11
Augusta, ME 04330
Telephone:
1-800-994-6610
(automated instructions)
Mailing Address:
Office of Quality & Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Centers for Medicare & Medicaid Services (CMS)
Telephone:
1-800-633-4227
Mailing Address:
Medicare Contact Center Operations
PO Box 1270
Lawrence, KS 66044
Medicare Beneficiary Concerns
If you are a Medicare beneficiary and have a complaint regarding quality of care, disagree with a coverage decision, or wish to appeal a premature discharge, contact:
Livanta-Beneficiary and Family Centered Quality Improvement Organization (QIO):
Toll-free: 1-866-868-2289
TTY: 1-866-868-2289
Fax for appeals: 1-855-236-2423
Submit Feedback and Concerns to RPC
We welcome the opportunity to learn about care issues or concerns you or your family may have experienced at Riverview Psychiatric Center (RPC).
It's always best to first speak with the manager of the department you have a concern with, and they will work diligently and professionally to address your questions, issues or concerns.
If reaching out to the department manager is not effective, you may submit a letter of concern to the Superintendent’s Office and we will act as a liaison between you and the department or practice.
What to Include in a Letter of Concern:
- the date of service;
- staff involved;
- the nature of your complaint; and
- what we can do to address your concerns.
How to Submit:
- Use the online form to send a confidential message. If you would like to be contacted about your concern/suggestion, please fill in the email address and/or phone number fields on the form and we will get back to you as soon as possible.
- Mail a letter of concern to:
Superintendent’s Office
Riverview Psychiatric Center
11 State House Station
Augusta, ME 04333-0011
Next Steps
The Superintendent’s Office will share your concerns with top level administrative staff and other managers as needed, and they will investigate and work to resolve any issues in a timely manner (typically 7-10 business days).
Once administrators provide feedback, follow up will be provided to the person who submitted the concern.