Emergency Response Resources

Maine Drinking Water Program 24 Hour Emergency Number: (207) 557-4214

The Drinking Water Program has adopted an Emergency Response Plan and a 24 hour emergency phone number. The DWP can be reached 24 hours a day for emergency purposes at (207) 557-4214. We can also be reached during regular business hours on our main line at (207) 287-2070. The document links below contain information to assist public water systems in preparing their own emergency response plan.

Page Index

 

Communications

• Emergency Numbers
• Radio Stations - Contact
• Television Stations - Contact (DOC)
• Incident Reporting Checklist (PDF)

Drinking Water Orders

Boil Water, Do Not Drink, & Do Not Use Orders

• Boil Water Order Posting Template (English) (PDF)
  • Arabic version (PDF)
  • French version (PDF)
  • Somali version (PDF)
  • Spanish version (PDF)


• Do Not Drink Order Posting Template (English) (PDF)
  • Arabic version (PDF)
  • French version (PDF)
  • Somali version (PDF)
  • Spanish version (PDF)


• Do Not Use Order Posting Template (English) (PDF)
  • Arabic version (PDF)
  • French version (PDF)
  • Somali version (PDF)
  • Spanish version (PDF)


• Language Translations for Removing a Drinking Water Order (PDF)
• Language Translations for Removing a Drinking Water Order (DOCX)
• Boil Water Order Fact Sheet for Consumers (PDF)
• Guidance for Eating Establishments During and After a Boil Water Order (PDF)
• Guidance for Resuming Water Use Following a Do Not Drink Order (PDF)
• Current Drinking Water Safety Alerts
• Coliform bacteria and Boil Water Orders FAQ
• Drinking Water Order Policy (PDF)

 

Flooding Emergencies

• Flood Preparedness Guide (PDF)
• Flooding and Your Well: Make Sure Your Drinking Water is Safe (PDF)
• Well Shocking Information
• Incident Action Checklist – Flooding (PDF)

 

Loss of Pressure/Loss of Water

• Guidance on Issuing Drinking Water Orders to Protect Public Health during an Event Resulting in Low, Zero, or Negative Water Pressure (PDF)
• Responding to Loss of Pressure Events (Small Water Systems) (PDF)
• Responding to Loss of Pressure Events (Large Water Systems) (PDF)
• Emergency Bulk Water Transport Policy & Procedure (PDF)
• Bulk Water Haulers List
• Well Shocking Information
• Disinfecting Pipes and Tanks (PDF)
• Cleaning, Disinfecting, and Flushing Drinking Water Storage Tanks at Small Public Water Systems (PDF)

 

Treatment Failure

• Protecting Public Health During Chlorination Disinfection System Failures (PDF)
• Protecting Public Health During UV Disinfection System Failures (PDF)

 

Hurricanes, Droughts, and Other Extreme Weather Events

• Droughts in Maine
• Public Water Systems can Prepare for Fall Hurricane Season in Maine (PDF)
• EPA's pre-hurricane activities for water systems(EPA)
• EPA's post-hurricane activities for water systems(EPA)
• Drought Contingency Guidance for Public Water Systems (PDF)
• Preparing, Responding, and Recovering From a Drought (PDF)

 

Planning

• Security and Emergency Preparedness
• Maine's Water/Wastewater Agency Response Network (MeWARN)
• Wellhead Protection Plan Template for Small Water Systems (PDF)
• Instructions for Wellhead Protection Plan Template (PDF)

Other Agencies

• Federal Emergency Management Agency (FEMA)
• Maine Emergency Management Agency (MEMA)
• Maine County Emergency Management Agencies
• Maine Department of Environmental Protection
• American Association of Poison Control
• U.S. Occupational Safety & Health Administration (OSHA)