Skip Maine state header navigation

Agencies | Online Services | Help

Skip First Level Navigation | Skip All Navigation

 
Maine.gov > PFR Home > Consumer Credit Home Page > Consumer Complaints

Consumer Complaints

The Consumer Complaint Division responds to consumer complaints submitted on-line (see link below), by mail or over the telephone. Consumers can also file complaint in person by visiting our agency in Gardiner, Maine.

Consumers will receive a prompt letter acknowledging their complaint. We make every effort to address complaints quickly; most can be resolved in 30 to 45 days.

Note: Your Complaint Must Relate to the State of Maine

The Maine Bureau of Consumer Credit Protection is a state government agency that protects residents of Maine by enforcing laws relating to credit, debt collection, credit reporting and other, similar consumer finance laws.

The Bureau also assists residents from other states, but only if those consumers have credit-related complaints against Maine-based companies, or if those consumers formerly lived in Maine and have disputes resulting from credit transactions that occurred when they lived here in Maine.

Submit your complaint online; or

Print off a complaint form and mail it to:

Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333

Call the Office:

  1. Telephone: 800-DEBT LAW (800-332-8529) (toll free in Maine) or 207-624-8527
  2. Foreclosure assistance hotline: 1-888-NO-4 CLOZ (1-888-664-2569)
  3. Fax: 207-582-7699
  4. TTY for hearing impaired: users call Maine relay 711

In Person:

Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
76 Northern Avenue
Gardiner, Maine 04345

Directions