Help with PDF Documents

Some documents on Maine.gov are provided in PDF format. In order to view or print PDF documents, you need the free Adobe Reader. Generally, you will find an alternative format is also provided for the document, such as Microsoft Word, HTML, or plain text. If you cannot access a document in PDF format and there is no alternative version, please contact the agency or contact the Maine.gov webmaster for assistance.

Adobe PDF-to-HTML Online Conversion Tool

We've provided solutions for some common PDF issues below.

General Tips:

• If you are having trouble opening a PDF document, one of the first things to try is updating your Adobe Reader to the latest version. You may also need to update your browser if you are using an older browser.
• Additional support is available on the Adobe Reader Support Page (Adobe.com).
• You may also want to read Adobe's more detailed troubleshooting tips.

Problem 1: Blank Page in Browser

You have selected to download a file and you receive a blank page with a "Done" message at the bottom of the browser. This may be because you do not have enough space in your temporary internet file folder to complete the download.

Solution:

Internet Explorer: Tools> Internet Options> Temporary Internet Files> select Delete Files

Netscape: Edit> Preferences> Under Category on the left Advanced> Cache> click Clear Memory Cache

Problem 2: Blank Page "%PDF"

You received an error message containing "% PDF" or you have received a blank page while trying to download. This is due to a problem with your web browser not opening .pdf documents correctly.

Solution:

Adobe Acrobat Reader 5.0: Edit> Preferences> General> Options> Web Browser Options> make sure the Display PDF in Browser box is not checked.

Adobe Acrobat Reader 6.0 and newer: Edit > Preferences > Internet > make sure the Display PDF in Browser box is not checked.

Problem 3: "Error Locating Object Handler"

You receive an error message that says "Error Locating Object Handler" while trying to download a document. This is because there is a dependency with a plug-in for Adobe Acrobat while using Internet Explorer.

Solution:

Please go to the following website for detailed instructions: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q262213

Problem 4: Unable to Print

You have successfully downloaded the pdf, can view it on your computer screen but are unable to print. This is due to a post script error with your printer.

Solution:

In any Acrobat Reader program: File > Print > check the Print As Image box > OK

Problem 5: "Adobe Reader could not open file"

You received the error message "Adobe Reader could not open 'filename.pdf'" because it is either not a supported file type or because the file has been corrupted (for example, it was sent as an email attachment and wasn't correctly decoded).

Solution:

Adobe Acrobat Reader 6.0: Edit> Preferences> Internet> make sure the Display PDF in Browser box is not checked.