Strategic Plan VII 2025-2027
MISSION
The Information Resource of Maine is a self-supporting and cost-effective portal that provides and enhances access to public information and digital government services. InforME recognizes the right of citizens to access public information while respecting the laws that protect privacy and confidentiality.
VISION
The Information Resource of Maine is the preeminent source for electronic access to public information and the online transaction of public business. Our vision of InforME encompasses:
- Ever-expanding government information accessible through a single portal available twenty-four hours a day, seven days a week.
- Interactive government services that meet the needs of private business and provide a catalyst for the further advancement of electronic commerce.
- Efficiencies created through citizen access to digital self-services that enable government to focus personalized resources on tasks only available through different conduits.
- Citizen interaction with government that promotes participation in our democracy by providing access to public information and presenting opportunities for public input.
VALUES
We have a profound commitment to public service.
- We value being champions of digital government for state and municipal agencies.
- We value the importance of a citizen-centric, intuitive, user-friendly, and accessible portal across all digital channels built through a human-centered design approach.
- We value and respect the privacy of personal information provided by citizens of Maine, within the law.
- We value collaboration across state and municipal governments and non-governmental organizations.
INTRODUCTION
After two decades as the state’s digital government portal, InforME has reached a new stage of maturity with nearly 200 online services that allow users to complete thousands of transaction types online. InforME provides a consistently award-winning web presence to the State of Maine through www.Maine.gov and hosts and supports hundreds of thousands of pages of web content.
As InforME continues to mature, new challenges and opportunities are presented, and strategies must evolve to ensure that InforME continues to achieve its vision for effectively serving both state government and the public.
During the Strategic Planning retreat, the InforME Board and portal staff discussed the key issues facing InforME and the future of the State of Maine’s digital government program. The group agreed that over the next two years, InforME should find ways to:
- Promote InforME principles of innovation, ease of use, and reliability;
- Evaluate the existing InforME services portfolio, and seek ways to expand;
- Identify service enhancements and a continuous user experience assessment and improvement process to align with agency and user needs and best practices;
- Clarify InforME’s benefits to state agencies and the public;
- Advocate for a common online user experience framework and communicate that to state agencies; and,
- Assess the board’s role in the adoption of InforME services.
The three overarching goals below provide the basis for the Strategic Plan. InforME staff and the Board must work together to:
- Promote opportunities and benefits of Maine digital government services to both citizens and businesses.
- Identify opportunities and develop strategies to streamline and improve the overall citizen experience in a way that serves all Mainers.
- Explore opportunities for collaboration between the InforME Board and the InforME Network Manager.