MLTI Procedures

Apple’s MLTI Support and Service

Effective July 1, 2020 Apple support and service can be reached in any of the following methods:

  • Emailing Apple’s dedicated MLTI address - MLTI Support
  • Calling the MLTI Help Desk at 1-800-919-2775 with PIN# 4MLTI
  • Calling Education AppleCare support at 1-800-800-2775, option 3

Apple’s MLTI Repair Depot

Apple’s MLTI Repair Depot will remain open and servicing schools through the 2020-21 school year. This means schools can access the services of the Apple Repair Depot through 6/30/21.

Contacting the repair depot:


MLTI Specific (AppleCare coverage extended to 9/30/2020)

Maine DOE Procedures (Repairs, spares, etc) 

Repair and Battery service 

2016 Cohort Device Warranty Date

Apple has extended the warranty date for devices purchased in the 2016 cohort to 9/30/20. Warranty work on the 2016 devices will be performed until 9/30/20, repair costs after 9/30/20 will be at the SAU’s expense.

Ordering Replacement or Additional Accessories

Managing Apple Devices

Managing HP Devices

Managing Wireless Networks

Apple MLTI Networks 

In the event of a network outage, or other network related issue, please contact the NetworkMaine Help Desk at 1-888-367-6756 (888-FOR-MSLN) between the hours of 7 am and 8 pm, Monday through Friday: NetworkMaine and Systems Engineering are working together to support and maintain wifi networks in Apple schools, under contract with the Maine Department of Education until June 30, 2021.

HP MLTI Networks

For support, troubleshooting and questions related to service issues of a wireless network installed as part of the Enabled 1-2-1 deployment, contact Education Networks of America (ENA) at 888-612-2880. ENA is supporting and maintaining wifi networks in HP schools, under contract with the Maine Department of Education until June 30, 2020

Cleaning Equipment

The Center for Disease Control (CDC) recommends cleaning “high-touch” surfaces every day. Computers, tablets and other personal electronics (including cell phones) fall under “high-touch” surfaces. However, the methods for cleaning these devices differs from cleaning counters, tables, desks and doorknobs. If possible, use only a soft, lint-free cloth. Avoid abrasive cloths, towels, paper towels, or similar items. Avoid excessive wiping, which might cause damage. Unplug all external power sources, devices, and cables. Keep liquids away from the equipment, . If needed, use70 percent isopropyl alcohol wipe or Clorox Disinfecting Wipes, and gently wipe the hard, nonporous surfaces. Computer and tablet screens have an oil-resistent (oleophobic) surface that could be damage by the use of strong solvents. Before using any cleaning product on high-touch surfaces please consult the manufacturer’s cleaning recommendations and warranty information.