MLTI Procedures

Managing Inventory

As part of the MLTI program, schools are required to provide a device to each eligible student, maintain all devices in good working order, repair devices that break, replace lost or stolen devices, and keep their Asset Managers up to date.  This section provides information to assist. 

Managing Devices and Infrastructure

Tech Directors and Tech Leads at MLTI schools play the primary role in ensuring that devices and technology infrastructure are updated, maintained and repaired if necessary, to ensure that educators and students can succeed in using the technology to teach and learn.  This section primarily deals with procedures for tech staff at MLTI schools, but also contains some general information about managing devices that is useful for all device users.

New and/or Updated

Device Management

User Management

App Management

iOS Device Workflows (iPad, iPad mini, iPad Air)

macOS Device Workflows (MacBook Air 13, MacBook Air 11)

Training Materials and Resources

Device Management

Support

Wireless Network Support
For support, troubleshooting and questions related to service issues of a wireless network that was installed as part of the Enabled 1-2-1 deployment, contact the Help Desk at 855-936-2253.

Help Desk
Technical support is available 6:00 am - 10:00 pm local time at: 1-855-9enabled (1-855-936-2253).
Support is also available at support@enabled121.com.

Apple MLTI Networks

In the event of a network outage, or other network related issue, please contact the NetworkMaine Help Desk at 1-888-367-6756 (888-FOR-MSLN) between the hours of 7 am and 8 pm, Monday through Friday: NetworkMaine and Systems Engineering are working together to support and maintain wifi networks in Apple schools, under contract with the Maine Department of Education until June 30, 2020.

HP MLTI Networks

For support, troubleshooting and questions related to service issues of a wireless network installed as part of the Enabled 1-2-1 deployment, contact Education Networks of America (ENA) at 888-612-2880. ENA is supporting and maintaining wifi networks in HP schools, under contract with the Maine Department of Education until June 30, 2020.