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Career Opportunity Bulletin

ELIGIBILITY SPECIALIST

CODE:  507388    PAY GRADE:  19    ($14.44 – 19.30/hr.)

Value of State-paid Dental Insurance:  $13.69 biweekly

Value* of State-paid Health Insurance:

  • Level 1:  100% State Contribution (employee pays nothing):  $363.77 biweekly
  • Level 2:  95% State Contribution (employee pays 5%):  $345.58 biweekly
  • Level 3:  90% State Contribution (employee pays 10%):  $327.39 biweekly
  • Level 4:  85% State Contribution (employee pays 15%):  $309.20 biweekly

*The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program as of July 1, 2011.

Value of State’s share of Employee’s Retirement:  11.54% of pay


LAST UPDATE: July 6, 2011

CLOSING DATE:  Until Canceled 

JOB DESCRIPTION:

This is paraprofessional work in determining initial and continuing eligibility of applicants for public assistance programs, and initially screening an applicant's need for other services available in the Department of Health & Human Services and the community.  Workers in this classification may also perform quality control work by reviewing eligibility determinations made by others.  All Eligibility Specialists must be able to perform intermediate mathematical calculations in order to make financial eligibility determinations.  Typical workloads assigned to positions require the applicant to be organized.  Also critical to the Eligibility Specialist are interpersonal abilities:  must be able and willing to interact with people from all walks of life, in various emotional states, and treat them with dignity and respect.  Conflict resolution skills are also important, as this position often interacts with irate customers.

MINIMUM REQUIREMENTS:

In order to qualify, you must have a four (4) year combination of education, training, and/or progressively responsible experience in a social service setting which demonstrates interviewing and data gathering skills as needed to form basis for judgments in eligibility determinations, claims resolutions, and/or customer service requests –OR– a Bachelors Degree in Social Services, Business Administration, or other related field.

GENERAL INFORMATION:

TYPICAL DUTIES in this job classification include:

TESTING PROCEDURE:

The information you provide with your application and Supplemental Qualifications Form will be compared to criteria developed by experts who are familiar with this job and its requirements, and converted to a numerical score.

The Bureau of Human Resources reserves the right to use any other selection devices necessary in order to identify those candidates who are most qualified.      

APPLICATION INFORMATION:

You must complete the on-line application by logging on to our Web Page (www.maine.gov/bhr/state_jobs), clicking the Open Competitive Jobs link, and clicking Apply Now under this job title.

The Bureau of Human Resources is unable to provide copies of submitted materials.

Maine State Government is an Equal Opportunity/Affirmative Action Employer

SUPPLEMENTAL QUALIFICATIONS FORM

Eligibility Specialist (507388)

APPLICANT’S NAME:  __________________________________________________________

INSTRUCTIONS:

  • Your responses on this form will be the basis making a numerical evaluation of your background training and experience (your final score).
  • False or misleading statements may result in rejection of your Application for Employment or dismissal from Maine State Service if selected.
  • Statements made on this form and in your application are subject to verification by the Bureau of Human Resources and the Appointing Authority.

SECTION I: Minimum Requirements

Please select the statement which best describes your education and/or experience.

 

I have at least a four (4) year combination of education, training, and/or progressively responsible experience in a social service setting which demonstrates interviewing and data gathering skills as needed to form basis for judgments in eligibility determinations, claims resolutions, and/or customer service requests –OR– a Bachelors Degree in Social Services, Business Administration, or other related field.

 

I have less than a four (4) year combination of education, training, and/or progressively responsible experience in a social service setting which demonstrates interviewing and data gathering skills as needed to form basis for judgments in eligibility determinations, claims resolutions, and/or customer service requests,

Directions for Sections II:  Indicate your skill level by marking the appropriate boxes for each item listed.  It is important that you be as honest as possible in your evaluation of your skills.  If you are selected to be interviewed for one of these positions, you should anticipate the interviewer will have a copy of your self-evaluation and ask you to provide examples of your work experience or training that support your self-evaluation ratings.  You may also be required to complete a performance test to demonstrate your proficiencies in selected skills.

Novice

I have some training/experience in this area but would need support from other technical staff or additional training to develop business applications for use by others.  You must have at least one year of experience in this area to check this box.

   

Competent/Experienced

I have skill in this area and am fully capable of applying this skill independently to develop business applications for use by others.

   

Expert

I have in-depth knowledge of product/skill capable of functioning as technical resource/mentor to other professional/technical staff.

   

Section II:

Work Experience:

No Experience

Novice

Competent/
Experienced

Expert

Interviewed applicants to determine eligibility for benefits or services.

       

Experience which included high volume, long-term assignments with varying deadlines.  I have complete responsibility for ensuring the work was accomplished and time lines were met.

       

Communicated directly with customers or the public to gather and/or provide information.

       

Dealt with difficult customers and worked thorough complex problems with them to find a solution.

       

Read and interpreted policies, guidelines, complex forms and documents.

       

Have working knowledge of rules, regulations, and eligibility requirements for public service programs.

       

Maintained accurate, complete, and well-documented case records.

       

Identified possible benefit overpayments, assessed causes, determined if misrepresentation was willful, confronted clients, and negotiated repayments when required.

       

Independently organized work load and adapted to changing workloads and schedules.

       

Performed intermediate mathematical calculations to determine eligibility for benefits or services.

       

Experience entering and acquiring information from a database.