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Bureau of Human Resources

May 6, 1997


TO: Agency Heads, Directors of Administrative Services, Agency Personnel Officers and Managers
SUBJECT: Implementing a New Performance Management Process



The purpose of this memorandum is to inform all State departments and agencies of the upcoming implementation of the new Performance Management Process that has been approved by the Statewide Quality Management Council for implementation in all Executive Branch agencies.

Implementation Schedule

The new Performance Management Process will be introduced to all State employees at a series of briefings and orientation sessions.  Additionally, all employees will receive an informational newsletter that will be distributed with paychecks on May 15 and May 21.

April/May - Commissioners and key managers are briefed.  Managers who will serve as trainers are selected from each agency to provide an orientation to all supervisors and employees.

Early May - The cadre of trainers from agencies that are selected to provide these orientations will be trained by the Bureau of Human Resources in the new process.   The Bureau will develop all curriculum and training materials for supervisory training and employee orientation.  Specific arrangements will be made with each agency, through the agency's designee, to provide copies of the master curriculum and transparencies.

May/June - Each department schedules and conducts orientations for supervisors and employees.

July 1, 1997 through June 30, 1998 - The new performance management process will be plased in on employee performance review dates.  Agencies may establish individual performance expectations earlier as necessary.  Supervisors who have never received State sanctioned performance management skills training will be trained.

Agencies to Submit Orientation Plans

Each agency must submit a plan that specifies the manner in which they will provide supervisory training and employee orientation to all employees.  This plan is due to the Bureau of Human Resources Training Division no later than May 31, 1997.  The plan must address:

Reporting Requirements

Each agency must submit a report to the Bureau of Human Resources Training Division by July 7, 1997, indicating

Follow up reports detailing the status of these employees and supervisors must be submitted monthly, until the agency can report that 100% of its employees have received the necessary training or orientation.

Ongoing Training and Orientation for New Employees and for Supervisors

Effective July 1, 1997, the new performance management system will be incorporated into all orientations for new employees and into the training curriculum for new supervisors.   The Training Division is currently adapting relevant curriculum.  Agencies that have agreements to provide this training internally must contact the Training Division to coordinate the necessary changes.

Supervisors who have not participated in a full day of performance management training are required to attend the one day program by June 30, 1998.

New Civil Service Bulletin 10.4C

A new Civil Service Bulletin (Civil Service Bulletin 10.4C) will replace the existing Civil Service Bulletins 10.4, 10.4A and 10.4B.  This new bulletin is effective July 1, 1997.  A copy of this new bulletin is attached below for your files and future reference.

New Performance Management Form

The new performance management form can be ordered on a Printing Requisition, Form BP 53.  Requisitions need to be sent to Bruce Trask or Claudette Albert at Central Printing, State House Station #91.  Orders will be printed on demand.

An electronic version of the form is also available below.


Donald A. Wills, Acting Director

Civil Service Bulletin 10.4C
Performance Management System Overview & Instructions (Requires Adobe Acrobat Reader)
Performance Management Form (Requires Adobe Acrobat Reader)          Need the Reader?  CLICK HERE
Computation of Anniversary Dates