BUC - Contact Us

ReEmployME will undergo maintenance on Thursday, 04/23/2020

ReEmployME will undergo maintenance beginning on Thursday, 04/23/2020 for approximately 7 hours, 7:30 pm DST to 2:30 am DST on Friday, 04/24/2020. ReEmployME online accounts, filing and the automated phone filing system will be unavailable during this time. Please plan accordingly.

Unemployment Insurance FAQs Regarding COVID-19

Governor Mills has introduced, and on March 17 the Legislature passed, emergency legislation to support workers and businesses economically impacted by COVID-19, the novel coronavirus.

Download the Unemployment Insurance FAQs at:

http://www.maine.gov/labor/docs/2020/covid19/covidfaqandui.pdf

Step-by-step videos on how to file for unemployment

To set up and use a ReEmployME account, please view the following videos:

Avoid these common mistakes

IMPORTANT INITIAL CLAIM FILING INFORMATION: If you are unable to work as a result of the Corona Virus Disease 19 (COVID-19) outbreak, do not enter your reason for separation as a suspension, even if your job has been temporarily suspended due to the virus. This will delay your claim for benefits. If your employer closed or reduced your hours, select "Lack of Work/Laid Off".

IMPORTANT WEEKLY CLAIM FILING INFORMATION: On your weekly certification for benefits, if you are unable to work as a result of the Corona Virus Disease 19 (COVID-19), please do not answer the question with No, unless you, yourself, were actually ill during the week (either as a result of the virus, or some other illness). You would need to report your illness, and indicate the number of days of the week you were unable to work.

Don't get locked out of your account!

One of the most common issues reported is being locked out of a benefit account due to failed password attempts. Please click on the document below to download instructions.

http://www.maine.gov/tools/whatsnew/attach.php?id=2247345&an=1

The fastest method to receive benefits if otherwise eligible is through Direct Deposit

We recommend all claimants opt for this payment method. After creating your account and filing your initial claim for benefits, while logged in to your ReEmployME account: From the home screen navigate to "Benefit Maintenance". Click Update Claimant Profile and Payment Options. Follow the screen prompts to set up Direct Deposit. For a step-by-step walk through of the process, please go to: https://www.maine.gov/unemployment/reemploymeguide/ . You will find the instructions starting on page 27 of the guide.

Federal guidance on new programs


Telephone Number for New Claims & Weekly Certifications

  • Toll-Free: 1-800-593-7660 (Customer service available Mon-Fri, 8:00 a.m. to 12:15 p.m.)
  • TTY/Relay for Deaf and hard of hearing: Maine relay 711

Other benefits questions

  • Benefits Services Division, 47 State House Station, Augusta, ME 04333-0047
    • General: 1-800-593-7660 Fax (207) 287-8351
    • Overpayment Collections/Offsets/Fraud: (207) 621-5154
    • Employer Questions re Charges: (207) 621-5120
  • Special Programs Unit, 47 State House Station Augusta ME, 04333-0047
    • Tel:  (207) 621-5101
    • Fax:  (207) 287-3395
  • Mailing Address for Unemployment Claims Center
    • Augusta Claim Center 97 State House Station Augusta, ME 04333-0097 
      Fax: (207) 287-5905 or (207) 626-6231

Employer Services Division (UI taxes)

  • Augusta
    • 47 State House Station, Augusta, ME 04333-0047
    • Phone (207) 621-5120 or Toll Free 844-754-3508
    • Fax (207) 287-3733
    • Email division.uctax@maine.gov
  • Lewiston (207) 753-9088
  • Portland (207) 822-3303
  • Saco (207) 286-2677

Division of Administrative Hearings (DAH)

  • 30 State House Station, Augusta, ME 04333-0030
  • Phone (207) 621-5001
  • Fax (207) 287-5949
  • Email admin.hearings@maine.gov

Unemployment Insurance Commission (UIC)

  • 57 State House Station, Augusta, ME 04333-0057
  • Phone (207) 623-6786
  • Fax (207) 287-4554

  • 47 State House Station, Augusta, ME 04333-0047
    • General: (207) 621-5100 Fax (207) 287-8351
    • Overpayment Collections/Offsets: (207) 621-5154
    • Combined Wage Claims and Federal Programs: (207) 626-6225
    • Trade Act, Maine Enterprise Program (MEO): (207) 621-5103
    • Fraud Investigations: (207) 621-5119
    • Employer Questions re Charges: (207) 621-5100

Toll-Free: 1-800-593-7660 (Customer service available Mon-Fri, 8:00 a.m. to 12:15 p.m.)
TTY/Relay for Deaf and hard of hearing: Maine relay 711

  • Mailing Addresses for Unemployment Claims Centers
    • Augusta Claim Center
      97 State House Station
      Augusta, ME 04333-0097
      Fax: (207) 287-5905
    • Special Programs Unit
      47 State House Station
      Augusta ME, 04333-0047
      Tel: (207) 621-5101
      Fax: (207) 287-339


For technical assistance, please contact the Work Search and Technical Support line at 207-623-6765, Mon-Fri, 8:00 a.m. to 5:00 p.m.