Important Changes to the Unemployment Claims Telephone Filing System Bookmark and Share

February 26, 2013

The Maine Department of Labor has upgraded the Interactive Voice Response (IVR) system that allows you to file a claim by phone when you call the Unemployment Claims Center.

The upgrade has added different prompts and changed the order and content of weekly claim questions. Please listen carefully to each selection before entering a reply on your telephone keypad.

The new IVR system was designed to better serve you. The system includes several features to improve the accuracy of benefit claims, provide information to claimants, and ultimately reduce wait times for people calling the Unemployment Claims Center. Users will also be able to update their address by phone when they use the automated system to file their weekly benefit claim. Additional feature upgrades to the IVR system are planned for the future.