Attention Section 18, 21, and 29 Providers: Evergreen Electronic Data Interchange (EDI) 837 Prior Authorization (PA) Issue Resolved, CR 123785
Evergreen PAs, with the prefix “LTS” issued prior to March 16, 2024, were created with 17-character IDs. EDI claims submitted with those PAs were being denied with the “UM not found” edit because the EDI 837 file was developed with a maximum of 15 characters for PA IDs.
The Department implemented a fix for this issue, and the system was updated to reflect the changes on April 16, 2024.