By The Numbers - Office for Family Independence (OFI)

Details

Office for Family Independence (OFI)

Engagement

Number of visits to the Office for Family Independence statewide – Aggregation: Sum

  • Metric Explanation: The total number of visits to OFI Offices statewide.

Percent of Calls Answered – Aggregation: Average

  • Metric Explanation: The percent of Incoming Calls that were answered by the Office for Family Independence.
    * Quarterly and yearly averages represent the simple average of the monthly metric within the same period.

Average Phone Call Answer Time – Aggregation: Average

  • Metric Explanation: The average time (in minutes : seconds) for the Office for Family Independence to pick up an incoming phone call.
    * Quarterly and yearly averages represent the simple average of the monthly metric within the same period.

Number of Applications Received – Aggregation: Sum

  • Metric Explanation: The total number of applications received by the Office for Family Independence.

Number of Completed Recertifications – Aggregation: Sum

  • Metric Explanation: The total number of program recertifications completed by the Office for Family Independence.

Utilization

MaineCare Participation

  • Total Enrollment* (top line of circles): This count includes MaineCare members with all full and limited benefits, including state-funded services. The figure excludes MaineRX, DEL, CDC enrollment, and unmet spend down categories. This count also excludes members with retroactive coverage.

    Expansion Enrollment (bottom line of triangles): This count includes MaineCare members who gained coverage through the state’s 2019 Medicaid expansion, including childless adults and parents/caretakers with incomes above pre-existing state eligibility levels, up to 138 percent of the federal poverty level. This count also excludes MaineCare expansion members with retroactive coverage.

    MaineCare provides free and low-cost health insurance to Mainers who meet certain requirements, based on household compensation and income.

    There are also additional options for people with disabilities and certain health conditions, young adults who have been in foster care, and those who need long-term care.

    *MaineCare enrollment counts were updated in February 2026 to incorporate two changes:
     
      1. Total MaineCare enrollment now excludes several additional categories of MaineCare members whose claims/benefits are generally paid outside of the MaineCare program, in alignment with prior reporting definitions. Excluded categories include, for example, Qualified Individuals (QI), whose benefits are paid through the federal government, and some child protective cases whose benefits are paid by the Office of Child and Family Services. 
      2. This figure now includes monthly enrollment corresponding to the MaineCare expansion population.

SNAP Participation 

  • Metric Definition: The monthly total number of people participating in the Supplemental Nutrition Assistance Program (SNAP).

    SNAP provides a monthly benefit to help low-income households purchase nutritious food.

TANF Participation 

  • Metric Explanation: The monthly total number of people participating in the Temporary Assistance for Needy Families (TANF) program.

    TANF provides cash assistance to families while they work towards becoming self-sufficient. Once enrolled in TANF, you may also be eligible for help receiving job training and education.

ASPIRE Participation 

  • Metric Explanation: The total number of participants across all ASPIRE programs. The total number of participants is an aggregate and has not been de-duplicated for individuals who participated in multiple programs.

    ASPIRE helps TANF recipients move towards financial independence through case management, job training, education, support and employment services.

Impact

Disability Determination Services (DDS) Claims Processed – Aggregation: Sum

  • Metric Explanation: The total number of Disability Determination Services (DDS) claims processed. These values are published by the Social Security Administration on a quarterly basis.

DSER: Child Support Disbursements – Aggregation: Sum

  • Metric Explanation: The total dollar amounts (millions) of child support disbursements collected by the Division of Support Enforcement and Recovery (DSER). This metric is recorded at the monthly level but is published on a quarterly basis.

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