Maine Paid Family & Medical Leave Contracts with Aflac to Administer Claims

June 11, 2025

For Immediate Release: June 11, 2025

Maine Paid Family & Medical Leave Contracts with Aflac to Administer Claims

The company was chosen through a competitive RFP process.

AUGUSTA - The Maine Department of Labor has announced that after a competitive RFP process, it has contracted with Aflac - https://www.aflac.com/ to administer claims of the new Maine Paid Family & Medical Leave program.

"I'm excited to start this partnership to provide efficient benefit administration with exceptional customer service for the people of Maine," said Luke Monahan, Director of the Maine Paid Family & Medical Leave program. "Aflac's experience in running the benefit administration of the Connecticut Paid Leave program, as well as their depth of experience and expertise in disability and leave management in the private sector, will be an asset to Maine's program."

"We are honored that Aflac has been selected to serve as the administrator of the Maine Paid Family and Medical Leave program," said Scott Beeman, Aflac Senior Vice President of National Accounts. "We are proud of the service and care we provide to our customers and look forward to supporting Maine employers and their workers, as they need time away from work under this new program, for an eligible leave reason."

One of the reasons Aflac was selected was because of its impressive track record as the administrator of Connecticut Paid Leave claims. Connecticuts 2024 annual reportshowed that:

• 99% of new claims eligibility decisions were made within 5 days.
• More than 97% of the time, a customer service question or issue was resolved in a single phone call.

Beginning May 1, 2026, eligible Maine workers in the private and public sector will have up to 12 weeks of paid time off available to care for a family member with a serious health condition, to bond with a child after birth, fostering or adoption, to care for their own medical needs, to deal with the transition of a family members impending military deployment or to stay safe after abuse or violence.

Updates on the Maine Paid Family and Medical Leave program are posted here: https://www.maine.gov/paidleave .

Interested parties can also sign up for an email list on the website.

Follow PFML on Instagram - https://www.instagram.com/mainepaidleave/