TRS Pilot Program Grant
July 9, 2021
The Telecommunications Relay Service (TRS) Council is accepting proposals for Pilot Projects that are designed to provide access to telecommunications relay service as defined in 35-A MRSA 8702. The goal of this Pilot Program is to find innovative ways to improve access to telecommunications service by members of the deaf and hard of hearing population of Maine.
Relay Conference Captioning hours have been extended in Maine!
January 1, 2021
RCC will now be available: M-F 8 a.m. - 8 p.m. and Sat 8 a.m.-2 p.m. (Eastern time zones). Go to the RELAY SERVICES tab for more information.
Disclaimer: RCC and HIPAA
December 1, 2020
Disclaimer: For purposes of this Relay Conference Captioning service, Maine Relay and the underlying providers of this service are not a covered entity under the Health Insurance Portability and Accountability Act ("HIPAA").
Message from Sprint
March 31, 2020
Due to unexpected higher call volumes, please stay on the line for the next available relay operator. Do not hang up and call back. This will result in longer wait times. Se encuentra un aumento de llamadas en este momento. Por favor espera en lnea para un operador disponible. No se cuelgue para devolver la llamada porque resultar en tiempos de espera ms largos.
Helpful Tips for Using Your CapTel Phone During Covid-19
March 26, 2020
CapTel users are accustomed to picking up the phone and having an immediate connection. Due to the national public health crisis, however, we are experiencing an unprecedented number of calls that may cause a longer wait time to access a CapTel operator.
Hearing Loss: The Challenges of Hearing Loss and Advances in Hearing Technology & Solutions
July 1, 2019
Check out this link to an episode of Maine Public's Maine Calling program where the panel examines the challenges of hearing loss and advances in hearing technology and solutions.
Texting 911 technology helps bridge emergency response gap for Mainers
June 17, 2019
Texting 911 became available in Maine in December (2018), and the new technology is helping to bridge a gap in emergency response for many Mainers.
Sprint Selected as State of Maine's Telecommunications Relay Services Provider
January 1, 2019
Sprint has been selected to provide Telecommunications Relay Service (TRS) and Captioned Telephone (CapTel) services to the state of Maine, effective January 1. The Maine Telecommunications Relay Service Council (MeTRS) chose Sprint Accessibility technologies for its Maine Relay Service.
Text to 911 is Now Available Throughout Maine
December 14, 2018
The Maine Public Utilities Commission (Commission) announced today that text to 911 is now available at all 911 Public Safety Answering Points (PSAPs) throughout Maine.