Latest News

Relay Conference Captioning: How can I get a copy of the transcript? July 2023

On the RCC request form, the host or requestor must select “Allow participants to view and save transcript”. Participants will be able to access the RCC transcript immediately after the meeting or within 24 hours of the scheduled start time of the event by following these steps:

  • Click the RCC link for the event,
  • Click “Continue” in the RCC window,
  • Click the “Transcript” icon, and
  • Select the option to save, email or print the transcript.

NOTE: After 24 hours, the RCC meeting link will no longer be available to get a transcript.

RCC are now embedded in Zoom meetings! August 2022

Learn more: Embedded Captions for a Zoom Meeting

Have you tried IP Relay on the web? August 2022

RCC hours have been extended in Maine! January 2021

RCC is now available: Mo-Fr 8AM-8PM, Sat 8AM-2PM (Eastern time zones). Go to the RELAY SERVICES tab for more information.

Disclaimer: RCC and HIPAA December 1, 2020

Disclaimer: For purposes of this Relay Conference Captioning service, Maine Relay and the underlying providers of this service are not a covered entity under the Health Insurance Portability and Accountability Act ("HIPAA").

Message from Sprint March 31, 2020

Due to unexpected higher call volumes, please stay on the line for the next available relay operator. Do not hang up and call back. This will result in longer wait times.

Se encuentra un aumento de llamadas en este momento. Por favor espera en lnea para un operador disponible. No se cuelgue para devolver la llamada porque resultar en tiempos de espera ms largos.

Helpful Tips for Using Your CapTel Phone During Covid-19 March 26, 2020

CapTel users are accustomed to picking up the phone and having an immediate connection. Due to the national public health crisis, however, we are experiencing an unprecedented number of calls that may cause a longer wait time to access a CapTel operator.

Hearing Loss: The Challenges of Hearing Loss and Advances in Hearing Technology & Solutions July 1, 2019

Check out this link to an episode of Maine Public's Maine Calling program where the panel examines the challenges of hearing loss and advances in hearing technology and solutions.

Texting 911 technology helps bridge emergency response gap for Mainers June 17, 2019

Texting 911 became available in Maine in December (2018), and the new technology is helping to bridge a gap in emergency response for many Mainers.

Sprint Selected as State of Maine's Telecommunications Relay Services Provider January 1, 2019

Sprint has been selected to provide Telecommunications Relay Service (TRS) and Captioned Telephone (CapTel) services to the state of Maine, effective January 1. The Maine Telecommunications Relay Service Council (MeTRS) chose Sprint Accessibility technologies for its Maine Relay Service.

Text to 911 is Now Available Throughout Maine December 14, 2018

The Maine Public Utilities Commission (Commission) announced today that text to 911 is now available at all 911 Public Safety Answering Points (PSAPs) throughout Maine.