Class Details

December 8, 2021
Title: De-escalation Techniques
Trainers: Northern Light Work Force EAP & Training
Date/Time: December 8th, 10:00am-11:00am & December 15th, 10:00am-11:00am

In every field, and particularly in today's high-stress environment when we are navigating how to enforce safety protocols, employees may have to manage angry, hostile, or noncompliant behavior. It is important for staff to be knowledgeable about and to feel competent in using effective practices when responding to someone who is struggling to comply with organizational safety protocols. This training focus on building both knowledge and confidence in managing escalated situations; the training is completed in two parts, with one week in between trainings to allow for purposeful application of the skills. The focus of the first one hour training is on strategies that proactively mitigate potential and actual escalation situations and the second one hour training, includes a brief review of the information, opportunities to share experiences of escalated situations and skills practice.

City: Zoom
Location: A Zoom link will be sent before the class begins
Class ID: 221209 (Reference id: 5044852)
Maximum attendance: 18
Current class status:

*Enrolled Students

ID Last Name First Name Agency Service Code
5480250 Student Student Agency Service

*Waitlist Students

ID Last Name First Name Agency TAMS Service Code

(You will be contacted if an opening is available)

*Cancelled Students

ID Last Name First Name Agency Service Code