|Title:||Customer Service & Professionalism|
|Date/Time:||November 13, 2014 9am - 4pm|
Intended Audience: DHHS Support Staff
Customers' perceptions of service delivery are of paramount importance to those staff seeking to provide excellent service. This program, a required component of the Professional Development Certificate Program, will review and expand upon the role of support staff in displaying the behaviors and skills necessary for both excellent internal and external customer service. Through small group activities, discussion, and case scenarios, staff will learn the Customer Service standards of the Department and the valuable role played by support staff in ensuring a productive and comfortable workplace environment.
(NOTE: This is a required program for the Professional Development Certificate Program.)
|Class ID:||C714 (Reference id: 622591)|
|Current class status:|
(You will be contacted if an opening is available)