Class Details

Title: Conflict Resolution At Work
Trainers: Kate Carnes, Helen Wieczorek
Date/Time: October 2, 9 & 16, 2014 9:00am - 4:00pm Each Day (all 3 days are required in sequence)
Hours: 1.8 CEU's

Skill in the area of communications is critical to success as a supervisor. High performance at work requires successful collaboration. The basis for collaborative work relationships is a communication process that includes: listening for understanding, confronting effectively; and implementing solutions based on identified underlying needs of all parties. In this three-day program participants explore such concepts as "problem ownership", "roadblocks to communication" and "needs vs. solutions" and learn to resolve conflicts. The learning objectives for the program are that participants will be able to: *Explain, demonstrate and use the powerful skill of active listening; *Identify common listening errors; *Describe different confrontation styles and their impact; *Develop and deliver non-threatening confrontations; *Explain the effects of power in conflict resolution; *Participate in, and learn to lead, a six-step model of problem solving; and *Demonstrate skills in managing conflict of values.

(NOTE: This is a required program for the Leadership Development Certificate Program.)

City: Augusta
Class ID: C715 (Reference id: 622586)
Maximum attendance:25
Current class status:
Restrictions: dhhs

*Enrolled Students

IDStudentAgencyService Code
622759 Ellis, Heidi DAFS-DHHS Service Center 1 Administrative Services
622797 Wile, Julie DSER 21 Support Enforcement
623017 Lewis-Bowie, Elizabeth A DHHS- District Operations Accounting 1 Administrative Services
623064 Caron, Lee A DHHS 7 Child Welfare
623165 Bonenfant, Erika J Maine CDC- Drinking Water Program 16 Maine CDC & Prevention
623868 Clavet, Lucretia DHHS 14 Licensing and Regulatory Services
623927 Grant, Jennifer L DHHS-CDC-DEH-DWP 16 Maine CDC & Prevention
625286 McGuire, Melanie Support Enforcement 21 Support Enforcement
625315 Mank, Bonnie L. OCFS-Rockland 7 Child Welfare
625330 Martines, Kipp DHHS OADS 18 Office of Elder and Adult Services
625413 Rogers, Meagan DHHS/OFI 12 Eligibility Services (OIAS)
625480 Colman, Candice P DHHS-DSER 21 Support Enforcement
625489 Woods, Christine M DHHS-LTC 12 Eligibility Services (OIAS)
625543 Donarumo, Robin DHHS 7 Child Welfare
625778 Farrin, Nancy DHHS-HETL 16 Maine CDC & Prevention
625949 Williams, Denise E DHHS - Aspire 6 Aspire
626060 Anderson, Shannon L DHHS/ASPIRE 6 Aspire
626067 Howe, Rebekah A DHHS 6 Aspire
626422 Lough-Whitelaw, Sharon Social Security Disability 10 Disability Determination
626704 Fox, Stacy L OFI 12 Eligibility Services (OIAS)
627198 Savage, Stella D DHHS/DLRS 14 Licensing and Regulatory Services
627224 Meak, Sim DHHS-HETL 16 Maine CDC & Prevention

*Waitlist Students

IDStudentAgencyService Code

(You will be contacted if an opening is available)

*Cancelled Students

IDStudentAgencyService Code
625222 Cerrone, Joanne E DHHS- FIRU 1 Administrative Services
625247 York, Leslie A DHHS 12 Eligibility Services (OIAS)
625535 Paul, Bethany L DHHS 7 Child Welfare
625656 Sanborn, Jeffrey C DHHS-OFI 12 Eligibility Services (OIAS)
625668 Hall, Danielle K Maine CDC 16 Maine CDC & Prevention
627131 Phillips, Tracy D DHHS OFI 12 Eligibility Services (OIAS)
628032 Chen, Yingmei DHHS financial service center 1 Administrative Services