Class Details

Title: Performance Management, Accountability & Discipline
Trainers: Kate Carnes, Helen Wieczorek & HR Staff
Date/Time: January 15, 2015 9:00am - 4:00pm
Hours: .6 CEU's

Holding employees accountable for performance is a critical function of supervisors and managers. Coaching for improved performance for overall good employees who simply have areas where they might improve and certainly for those not meeting performance expectations is vital to employee success. Too often supervisors move from informal communication to counseling and discipline and miss opportunities to build relationships and develop employees. This module provides a practical method for describing performance problems, a coaching model that relies on such concepts as good business reasons for expectations and consequences for failure to meet expectations, and skill development in holding employees accountable for improving their own performance. Since effectively coaching an employee requires that measurable performance expectations already be in place, the program begins with practice in developing clear, measurable expectations.
In some cases coaching does not result in improvements, leaving the supervisor no choice but to utilize the formal discipline process. This challenge can create genuine discomfort, sometimes resulting in supervisors not utilizing the options available. The following topics will be covered in this module: *Recognize the importance of using the contracts as references in managing staff *Understand that the contracts are not the only reference sources in managing staff *Identify contractual rights of management *Recognize links between supervisor/contract *Understand differences between performance deficiencies and misconduct *Utilize appropriate levels of discipline *Understand steps of the grievance process and gain confidence in going through the process *Realize importance of checking with Human Resources *Look at Contract Administration and Progressive Discipline as technical processes and as human processes *A discussion of the grievance process, and the roles of supervisors and Human Resources in this process. As a result of this one-day program, participants will: * Be able to write measurable performance expectations; * Learn and practice a coaching model for holding employees accountable to the expectations; and * Learn the steps of the formal discipline process as required by contract and when and how to use them.

City: Augusta
Class ID: C710 (Reference id: 622577)
Maximum attendance:25
Current class status:
Restrictions: dhhs-supervisors

*Enrolled Students

IDStudentAgencyService Code
622733 Curtis, Kelly DHHS - District Operations Accounting 1 Administrative Services
622762 Banks, Cynthia DHHS 1 Administrative Services
622763 Imbruno, Kate DHHS 7 Child Welfare
622765 McKechnie, Randi DHHS 7 Child Welfare
622766 Prout, Shannon DHHS 7 Child Welfare
622768 shaffer, Jessica DHHS 16 Maine CDC & Prevention
622769 Thompson, Debra DHHS 8 Children's Services: Behavioral Health
622771 Turyn, Romaine DHHS 18 Office of Elder and Adult Services
622772 Bly, Sarah DHHS 16 Maine CDC & Prevention
622773 Gauthier, Robert DHHS 1 Administrative Services
622774 Leach, Jonathan DHHS 14 Licensing and Regulatory Services
622837 Wintle, Karen DHHS 1 Administrative Services
622866 Shanor, Rebecca D. DHHS - Office of Aging and Disability Services 3 Adults with Cognitive & Physical Disabilities
622899 Leighton, Tanya DHHS 21 Support Enforcement
623207 Abbott, Michael D CDC Drinking Water Program 16 Maine CDC & Prevention
623235 Bachelder, Denise M DHHS 7 Child Welfare
625314 Knowles, Carla A DHHS - OFI 12 Eligibility Services (OIAS)
625491 Meserve, Jennine DHHS-OADS 3 Adults with Cognitive & Physical Disabilities
625600 Young, Mickey DHHS 19 Office of Substance Abuse

*Waitlist Students

IDStudentAgencyService Code

(You will be contacted if an opening is available)

*Cancelled Students

IDStudentAgencyService Code