Class Details

Title: Conflict Resolution At Work
Trainers: Kate Carnes, Helen Wieczorek
Date/Time: October 31, 2014 & November 13 & 20, 2014 9:00am - 4:00pm Each Day (all 3 days are required in sequence)
Hours: 1.8 CEU's

Skill in the area of communications is critical to success as a supervisor. High performance at work requires successful collaboration. The basis for collaborative work relationships is a communication process that includes: listening for understanding, confronting effectively; and implementing solutions based on identified underlying needs of all parties. In this three-day program participants explore such concepts as "problem ownership", "roadblocks to communication" and "needs vs. solutions" and learn to resolve conflicts. The learning objectives for the program are that participants will be able to: *Explain, demonstrate and use the powerful skill of active listening; *Identify common listening errors; *Describe different confrontation styles and their impact; *Develop and deliver non-threatening confrontations; *Explain the effects of power in conflict resolution; *Participate in, and learn to lead, a six-step model of problem solving; and *Demonstrate skills in managing conflict of values.

(NOTE: This is a required program for the Leadership Development Certificate Program.)

City: Portland
Class ID: C680 (Reference id: 622092)
Maximum attendance:25
Current class status:
Restrictions: dhhs

*Enrolled Students

IDStudentAgencyService Code
622093 Hebert, Penny DHHS 12 Eligibility Services (OIAS)
622094 Desai, Manisha DHHS 7 Child Welfare
622096 Wintle, Karen DHHS 1 Administrative Services
622098 Lapierre, Suzanne DHHS 12 Eligibility Services (OIAS)
622099 Tripp, Becky DHHS 12 Eligibility Services (OIAS)
622100 Kladova, Irina DHHS 7 Child Welfare
622101 Pappas, Torri-Marie DHHS 3 Adults with Cognitive & Physical Disabilities
622102 Thoma, MaryEllen DHHS 3 Adults with Cognitive & Physical Disabilities
622103 DeWitt, Vanessa DHHS 12 Eligibility Services (OIAS)
622104 Kendall, Jeremy DHHS 7 Child Welfare
622105 Valley, Constance DHHS 12 Eligibility Services (OIAS)
622106 Dentico, Sherrie DHHS 7 Child Welfare (Child and Family Services)
622711 Bloom, Jennifer c DHHS 7 Child Welfare
622896 corbin, lori a OFI 12 Eligibility Services (OIAS)
622935 Drenning, Jessica OFI 12 Eligibility Services (OIAS)
624246 Plourde, Rebecca DHHS 1 Administrative Services
624762 michele, peters DHHS, OCFS 7 Child Welfare
625190 lauritzen, Erik W Department Of Human Services 12 Eligibility Services (OIAS)
625203 roux, Jessica DHHS 7 Child Welfare
625264 Benson, Donna J OADS 3 Adults with Cognitive & Physical Disabilities
625340 BECHARD, MICHELLE D DHHS 12 Eligibility Services (OIAS)
625381 Oleg, Kladov DHH - OFI 12 Eligibility Services (OIAS)
625429 Lamb, Marina A IDHHS - OFI 12 Eligibility Services (OIAS)
625516 Klouthis, Angelina Office of Multicultural Affairs 1 Administrative Services
626111 Booth , Esther A DHHS-OCFS 7 Child Welfare

*Waitlist Students

IDStudentAgencyService Code
625554 Paul, Bethany DHHS 7 Child Welfare
625652 Corrin, Laren DHHS - OFI 12 Eligibility Services (OIAS)
625664 Tsadik, Hagos D OADS/DHHS 3 Adults with Cognitive & Physical Disabilities
625695 Sanborn, Jeffrey C DHHS-OFI 12 Eligibility Services (OIAS)
626014 Popov, Vera DHHS 12 Eligibility Services (OIAS)

(You will be contacted if an opening is available)

*Cancelled Students

IDStudentAgencyService Code
622095 Anderson, Shannon DHHS 6 Aspire
622731 cote, cari dhhs 21 Support Enforcement
622858 Smith, Emer Maine CDC 16 Maine CDC & Prevention
625227 Ruel, Joseph P Dhhs/OFI 12 Eligibility Services (OIAS)