Class Details

Title: Conflict Resolution At Work
Trainers: Kate Carnes, Helen Wieczorek
Date/Time: October 1, 8 & 15, 2014 9:00am - 4:00pm (all 3 days required in sequence)
Hours: 1.8 CEU's

Skill in the area of communications is critical to success as a supervisor. High performance at work requires successful collaboration. The basis for collaborative work relationships is a communication process that includes: listening for understanding, confronting effectively; and implementing solutions based on identified underlying needs of all parties. In this three-day program participants explore such concepts as "problem ownership", "roadblocks to communication" and "needs vs. solutions" and learn to resolve conflicts. The learning objectives for the program are that participants will be able to: *Explain, demonstrate and use the powerful skill of active listening; *Identify common listening errors; *Describe different confrontation styles and their impact; *Develop and deliver non-threatening confrontations; *Explain the effects of power in conflict resolution; *Participate in, and learn to lead, a six-step model of problem solving; and *Demonstrate skills in managing conflict of values.

(NOTE: This is a required program for the Leadership Development Certificate Program.)

City: Bangor
Class ID: C679 (Reference id: 622040)
Maximum attendance:25
Current class status:
Restrictions: dhhs

*Enrolled Students

IDStudentAgencyService Code
622041 Allen, Michael DHHS 7 Child Welfare
622042 Hummel, Stacey DHHS 21 Support Enforcement
622045 Sawyer, Jane DHHS 7 Child Welfare
622046 Poirier, Lola DHHS 7 Child Welfare
622047 Alciere, James DHHS 12 Eligibility Services (OIAS)
622048 Grant, Elizabeth DHHS 3 Adults with Cognitive & Physical Disabilities
622049 Tasker, Amanda DHHS 12 Eligibility Services (OIAS)
622050 Roy, Misty DHHS 5 Adult Protective Services
622705 Whitcomb, Melissa T DHHS 7 Child Welfare
622927 Curtis, Lorraine DHHS / OADS 3 Adults with Cognitive & Physical Disabilities
622929 McVay, Tonya M Department of Health and Human Services 7 Child Welfare
623780 Marquis, Angie DHHS 3 Adults with Cognitive & Physical Disabilities
623790 Davis, Kelly V DHHS 7 Child Welfare
623821 White, Robin L. Bangor DHHS/OCFS 7 Child Welfare
623829 Darge, Suzette M Bangor Dept. Health & Human Services 7 Child Welfare
623857 Lackedy, Kimberley A DHHS, OCFS 7 Child Welfare
623943 tomer, elizabeth DHHS 7 Child Welfare
625351 Crockett, Gretel DHHS/OCFS 7 Child Welfare
625443 White, Jesse H DHHS 3 Adults with Cognitive & Physical Disabilities
625562 Shaffer, Charles OCFS 8 Children's Services: Behavioral Health
626074 O'Leary, Corinna DHHS - OADS 18 Office of Elder and Adult Services
626900 Gormely, Nancy J. DHHS 7 Child Welfare
628210 Thibodeau, stacy PHN 17 Public Health Nurses
628416 Bantegui, Tracy G Health & Environmental Testing Lab 16 Maine CDC & Prevention

*Waitlist Students

IDStudentAgencyService Code

(You will be contacted if an opening is available)

*Cancelled Students

IDStudentAgencyService Code
622043 Cole, MaryAnn DHHS 11 Dorothea Dix Psychiatric Center
624369 Proulx, Cindy DHHS/OCFS 7 Child Welfare
625194 Bamford-Perkins, Jenny Dorothea Dix Psychiatric Center 11 Dorothea Dix Psychiatric Center
625339 Kramer, John F OADS 3 Adults with Cognitive & Physical Disabilities
625420 Harriman, Josephine B Office Child & Family Services 7 Child Welfare