Class Details

Title: Conflict Resolution At Work
Trainers: Kate Carnes, Helen Wieczorek
Date/Time: September 16, 23 & 30, 2014 9:00am - 4:00pm (all 3 days required in sequence)
Hours: 1.8 CEU's

Skill in the area of communications is critical to success as a supervisor. High performance at work requires successful collaboration. The basis for collaborative work relationships is a communication process that includes: listening for understanding, confronting effectively; and implementing solutions based on identified underlying needs of all parties. In this three-day program participants explore such concepts as "problem ownership", "roadblocks to communication" and "needs vs. solutions" and learn to resolve conflicts. The learning objectives for the program are that participants will be able to: *Explain, demonstrate and use the powerful skill of active listening; *Identify common listening errors; *Describe different confrontation styles and their impact; *Develop and deliver non-threatening confrontations; *Explain the effects of power in conflict resolution; *Participate in, and learn to lead, a six-step model of problem solving; and *Demonstrate skills in managing conflict of values.

(NOTE: This is a required program for the Leadership Development Certificate Program)

City: Augusta
Class ID: C676 (Reference id: 621960)
Maximum attendance:25
Current class status:
Restrictions: dhhs

*Enrolled Students

IDStudentAgencyService Code
621963 White, Debra DHHS 7 Child Welfare
621965 Parker, Cheryl DHHS 3 Adults with Cognitive & Physical Disabilities
621966 Curtis, Jarod DHHS 1 Administrative Services
621967 Spears, Jeannine DHHS 16 Maine CDC & Prevention
621968 Edwards, Jaime DHHS 12 Eligibility Services (OIAS)
621970 Lea , Jennifer DHHS 1 Administrative Services
621971 Leighton, Chad DHHS 14 Licensing and Regulatory Services
621973 Emens, Stephanie DHHS 3 Adults with Cognitive & Physical Disabilities
622502 Comer, Miranda L DHHS OFI 12 Eligibility Services (OIAS)
622630 Verzoni, Robin L DAFS 1 Administrative Services
622752 Curtis, Kelly DHHS - District Operations Accounting 1 Administrative Services
622824 SAUNDERS, LEA B DHHS-SERVICE CENTER 1 Administrative Services
622912 Doyle, Mary E Maine CDC 16 Maine CDC & Prevention
623800 Varney, Donna L DHHS OCFS 7 Child Welfare
625212 Mickles, Yvonne DHHS 9 Contracting Services
625238 Stevens, Kelly H DHHS OIAS 12 Eligibility Services (OIAS)
625261 Dall, Joanna K DHHS 12 Eligibility Services (OIAS)
625282 Waite, JAck OCFS 7 Child Welfare
625335 Kramer, John F OADS 3 Adults with Cognitive & Physical Disabilities
625434 Gary, Jennifer DHHS 7 Child Welfare
626365 York, Leslie A DHHS OFI 12 Eligibility Services (OIAS)
627776 Leighton, Tanya L DHHS 21 Support Enforcement

*Waitlist Students

IDStudentAgencyService Code

(You will be contacted if an opening is available)

*Cancelled Students

IDStudentAgencyService Code
621961 Diamond, Ingrid DHHS 12 Eligibility Services (OIAS)
621962 Buckley, Florence DHHS 16 Maine CDC & Prevention
621969 Cichowski, Cheryl DHHS 19 Office of Substance Abuse
622555 Kalafarski, Emily DHHS 3 Adults with Cognitive & Physical Disabilities
622875 Plourde, Rebecca m d 1 Administrative Services
623832 Roberts, Theresa M Maine CDC, DHHS 16 Maine CDC & Prevention
625204 Poirier, Jennifer DHHS-OCFS 7 Child Welfare
625239 Fox, Stacy L DHHS OFI 12 Eligibility Services (OIAS)
625329 Martines, Kipp OADS 18 Office of Elder and Adult Services
625348 Crockett, Gretel DHHS/OCFS 7 Child Welfare
625370 Rackliff, Cheryl DHHS 12 Eligibility Services (OIAS)
625496 Howe, Rebekah A DHHS-OFI 6 Aspire
625864 Cable, Diane m OFI 12 Eligibility Services (OIAS)
625872 Lincoln, Heidi M CDC, DRVS 16 Maine CDC & Prevention
625946 Popov, Vera DHHS 12 Eligibility Services (OIAS)