Class Details

Title: Conflict Resolution At Work
Trainers: Kate Carnes, Helen Wieczorek
Date/Time: April 7, 14 & 21, 2015 9:00am - 3:00pm (all 3 days required in sequence)
Hours: 1.5 CEU's

Skill in the area of communications is critical to success as a supervisor. High performance at work requires successful collaboration. The basis for collaborative work relationships is a communication process that includes: listening for understanding, confronting effectively; and implementing solutions based on identified underlying needs of all parties. In this three-day program participants explore such concepts as "problem ownership", "roadblocks to communication" and "needs vs. solutions" and learn to resolve conflicts. The learning objectives for the program are that participants will be able to: *Explain, demonstrate and use the powerful skill of active listening; *Identify common listening errors; *Describe different confrontation styles and their impact; *Develop and deliver non-threatening confrontations; *Explain the effects of power in conflict resolution; *Participate in, and learn to lead, a six-step model of problem solving; and *Demonstrate skills in managing conflict of values.

(NOTE: This is a required program for the Leadership Development Certificate Program.)

City: Augusta
Class ID: C678 (Reference id: 621949)
Maximum attendance:15
Current class status:
Restrictions: dhhs

*Enrolled Students

IDStudentAgencyService Code
621950 Corral, Stephen DHHS 19 Office of Substance Abuse
621951 Farnsworth, Eriko DHHS 19 Office of Substance Abuse
621955 Chandler, Stacey DHHS 19 Office of Substance Abuse
623765 Cole, Maryann DHHS 11 Dorothea Dix Psychiatric Center
625536 Nadeau-Dresser, Danielle DSER 21 Support Enforcement
625965 Bunker-Geyer, Philip DHHS-HETL 16 Maine CDC & Prevention
627680 Michaelis, Michael DHHS - OFI 12 Eligibility Services (OIAS)
628950 Tschamler, Tabitha OFI 6 Aspire
629164 Wynne, Elissa DHHS-OCFS 7 Child Welfare
629749 Emmons, Sean OFI 12 Eligibility Services (OIAS)
630543 Buckley, Florence OMS 15 Maine Care Services
630660 Drenning, Jesscia DHHS-OFI 12 Eligibility Services (OIAS)
630874 Savage, Stella DHHS/DLRS 14 Licensing and Regulatory Services
631180 Bemis, Denise DHHS 21 Support Enforcement
633210 Perry, Diane DHHS 12 Eligibility Services (OIAS)

*Waitlist Students

IDStudentAgencyService Code
633345 Banks, Elsie OFCS 7 Child Welfare
635165 Rebecca, Grooms DHHS / OFI 12 Eligibility Services (OIAS)
636142 TOMER, ELIZABETH DHHS 7 Child Welfare

(You will be contacted if an opening is available)

*Cancelled Students

IDStudentAgencyService Code
632462 Phillips, Maro L DHHS-DDS 10 Disability Determination