Class Details

Title: Conflict Resolution At Work
Trainers: Kate Carnes, Helen Wieczorek
Date/Time: January 7, 14 & 21, 2015 9:00am - 3:00pm (all 3 days required in sequence)
Hours: 1.5 CEU's

Skill in the area of communications is critical to success as a supervisor. High performance at work requires successful collaboration. The basis for collaborative work relationships is a communication process that includes: listening for understanding, confronting effectively; and implementing solutions based on identified underlying needs of all parties. In this three-day program participants explore such concepts as "problem ownership", "roadblocks to communication" and "needs vs. solutions" and learn to resolve conflicts. The learning objectives for the program are that participants will be able to: *Explain, demonstrate and use the powerful skill of active listening; *Identify common listening errors; *Describe different confrontation styles and their impact; *Develop and deliver non-threatening confrontations; *Explain the effects of power in conflict resolution; *Participate in, and learn to lead, a six-step model of problem solving; and *Demonstrate skills in managing conflict of values.

(NOTE: This is a required program for the Leadership Development Certificate Program.)

City: Augusta
Class ID: C677 (Reference id: 621944)
Maximum attendance:15
Current class status:
Restrictions: dhhs

*Enrolled Students

IDStudentAgencyService Code
621945 Hill, Amy DHHS 3 Adults with Cognitive & Physical Disabilities
621947 Norton, Sara DHHS 12 Eligibility Services (OIAS)
625283 Turcotte, Tiffany l DHHS- Audit 1 Administrative Services
625374 Rackliff, Cheryl DHHS 12 Eligibility Services (OIAS)
625398 Abramson, Melissa M DHHS-OMS 15 Maine Care Services
625698 Vigue, Brenda DHHS OFI 12 Eligibility Services (OIAS)
627065 Hall, Danielle K DHHS - MeCDC - MIP 16 Maine CDC & Prevention
627987 Poirier, Jennifer DHHS- OCFS 7 Child Welfare
628551 Leighton, Tanya L DHHS DSER 21 Support Enforcement
628697 Caron, Lee A DHHS-Office of Child and Family Services 7 Child Welfare
629214 Joslyn, Heather Division of Licensing and Regulatory Services 14 Licensing and Regulatory Services
629248 Clavet, Lucretia DHHS - DLRS 14 Licensing and Regulatory Services
630504 Sibley, Jenna OMS/DHHS 15 Maine Care Services
630799 BARNETT, ROSE DHS MECDC 16 Maine CDC & Prevention
632454 Phillips, Maro L DHHS-DDS 10 Disability Determination

*Waitlist Students

IDStudentAgencyService Code
632963 Wells, Mary J OADS/DHHS 3 Adults with Cognitive & Physical Disabilities

(You will be contacted if an opening is available)

*Cancelled Students

IDStudentAgencyService Code
621946 Savage, Stella DHHS 14 Licensing and Regulatory Services
625199 Buckley, Florence DHHS OMS 15 Maine Care Services
625737 Bunker-Geyer, Philip DHHS-HETL 16 Maine CDC & Prevention
626070 Meak, Sim DHHS-HETL 16 Maine CDC & Prevention
626367 York, Leslie A DHHS OFI 12 Eligibility Services (OIAS)
628424 Bantegui, Tracy G DHHS - HETL 16 Maine CDC & Prevention
632247 Jones, Michelle N DHHS;OFI 12 Eligibility Services (OIAS)