Class Details

Title: Conflict Resolution At Work
Trainers: Kate Carnes, Helen Wieczorek
Date/Time: January 7, 14 & 21, 2015 9:00am - 3:00pm (all 3 days required in sequence)
Hours: 1.5 CEU's

Skill in the area of communications is critical to success as a supervisor. High performance at work requires successful collaboration. The basis for collaborative work relationships is a communication process that includes: listening for understanding, confronting effectively; and implementing solutions based on identified underlying needs of all parties. In this three-day program participants explore such concepts as "problem ownership", "roadblocks to communication" and "needs vs. solutions" and learn to resolve conflicts. The learning objectives for the program are that participants will be able to: *Explain, demonstrate and use the powerful skill of active listening; *Identify common listening errors; *Describe different confrontation styles and their impact; *Develop and deliver non-threatening confrontations; *Explain the effects of power in conflict resolution; *Participate in, and learn to lead, a six-step model of problem solving; and *Demonstrate skills in managing conflict of values.

(NOTE: This is a required program for the Leadership Development Certificate Program.)

City: Augusta
Class ID: C677 (Reference id: 621944)
Maximum attendance:25
Current class status:
Restrictions: dhhs

*Enrolled Students

IDStudentAgencyService Code
621945 Hill, Amy DHHS 3 Adults with Cognitive & Physical Disabilities
621946 Savage, Stella DHHS 14 Licensing and Regulatory Services
621947 Norton, Sara DHHS 12 Eligibility Services (OIAS)
622883 Hunt, Esther L DHHS - OADS 3 Adults with Cognitive & Physical Disabilities
624404 Fales, Jennifer OADS 3 Adults with Cognitive & Physical Disabilities
625057 Smith, Emer DHHS 16 Maine CDC & Prevention
625199 Buckley, Florence DHHS OMS 15 Maine Care Services
625283 Turcotte, Tiffany l DHHS- Audit 1 Administrative Services
625374 Rackliff, Cheryl DHHS 12 Eligibility Services (OIAS)
625398 Abramson, Melissa M DHHS-OMS 15 Maine Care Services
625490 Ashey, Roberta DHHS 1 Administrative Services
625698 Vigue, Brenda DHHS OFI 12 Eligibility Services (OIAS)
625819 Strout, Kayla DHHS 16 Maine CDC & Prevention
625922 Coull, Tera J DHHS-OFI 12 Eligibility Services (OIAS)
626070 Meak, Sim DHHS-HETL 16 Maine CDC & Prevention
626367 York, Leslie A DHHS OFI 12 Eligibility Services (OIAS)

*Waitlist Students

IDStudentAgencyService Code

(You will be contacted if an opening is available)

*Cancelled Students

IDStudentAgencyService Code
625737 Bunker-Geyer, Philip DHHS-HETL 16 Maine CDC & Prevention