No one likes having an awkward or uncomfortable conversation because...well, it's uncomfortable! While there are many reasons we try to avoid difficult conversations, often times by doing so we are actually creating more discomfort for both ourselves as well as others. Consider how many workplace conflicts could be solved by a conversation, or series of conversations, to name the issue, talk about expectations, and brainstorm solutions. This training outlines what a "difficult or uncomfortable conversation" is, when to have one, and explores best practices to navigate an uncomfortable conversation including listening and communications tips and tricks. We also review some common pitfalls that show up in difficult conversations and how to address them.