Before contacting InforME for support:
- FTP issues: Read our FTP Setup Instructions and FTP FAQ. Check that you are using the correct FTP username, password, host, and directory path in Dreamweaver.
- General connectivity issues: If your site appears to be down, please check first that there is not a state network problem before contacting InforME. We recommend that you contact the OIT Help Desk and open a ticket.
- Intranet issues: InforME has no role in the state's Intranet. Please contact the OIT Help Desk for any issues or questions related to the Intranet.
- Read any relevant tutorials/instructions on this site, and if you're dealing with a Drupal issue. For Dreamweaver issues try the Adobe Support site.
Drupal Support
Use this form to request a new Drupal account, request the deletion of an existing account and general support questions that are not answered by our available Drupal resources (Drupal Documentation & Drupal Presentations & Trainings)
FTP Access & Accounts
Learn about FTP, request an account or change account permissions, learn how to set up your connection in Dreamweaver, information for Contribute users, and FTP technical support.
Adobe Dreamweaver
To purchase Dreamweaver - Contact the OIT Helpdesk: (207) 624-7700 or Email: oit.customer-support@maine.gov.
The OIT Web Services Team offers Adobe Dreamweaver training. To request a training session, complete this online form.
How to Request Support from InforME
Please use the online forms below to request technical support or to get new accounts set up. This ensures that your request is directed to the correct individuals and can be tracked. Please be as specific as you can when reporting a problem.
- General Technical Support Request
- Domain Request Form
- AutoForms Account Request
- What’s New Account Request
- Listserve Request
- Account Deletion Request
Other Support Resources
Once Dreamweaver has been installed on your device, the OIT Webservices Team can provide training if needed. To request Dreamweaver training, complete this online form.
- OIT Template/Standards (PDF)
- Waiver Policy (PDF)
- Need to purchase Dreamweaver?
- Check with your Department's Web Coordinator to see if there is an available license
- If you are unsure who your coordinator is, please contact the Web Services Team at OIT.
- Call the OIT helpdesk at 624-7700 to open a Footprint ticket to have an available software license installed or to purchase the software.