Troubleshooting

Troubleshooting represents the initial stage of the Dispute Resolution process. At troubleshooting, a Claims Resolution Specialist (CRS) informally attempts to resolve controversies by contacting the employer and the employee. Many times, additional information, often medical reports, must be obtained in order to facilitate a resolution. The Claims Resolution Specialist functions as a neutral in the system providing assistance and information. If the parties are not able to resolve the dispute at this stage, the claim is referred to the next step, mediation.

Frequently Asked Questions about Troubleshooting

Claims Resolution Specialists are located in each of the Board's Regional Offices.

AUGUSTA
Daniel Harrington
(207) 287-2003
1-800-400-6854

BANGOR
Michelle Syphers
(207) 941-4567
1-800-400-6856

CARIBOU
Diane Lennon-Danforth
(207) 498-6420
1-800-400-6855

LEWISTON
Doug Lotane
(207) 753-7707
1-800-400-6857
Marc St. Pierre
(207) 753-7711
1-800-400-6857

PORTLAND
Tracy Beaupre
(207) 822-0849
1-800-400-6858
Tom Profenno
(207) 822-0848
1-800-400-6858