AUGUSTA - The Maine House gave initial approval Thursday to legislation sponsored by Rep. Jessica Fay, D-Raymond, to ensure that Maine consumers would not have to pay for unused internet services.
LD 1932 would require an internet service provider to allow for a credit or rebate for unused internet services if a customer makes a request within a 60-day period after the end of their billing period.
"When a consumer cancels their service early in a billing cycle, they are on the hook for paying for an entire month, even if they are required to return equipment, like modems," said Fay. "Internet service is an expensive necessity for work, for school, for communication and for us to stay connected. Companies charging for services not provided can place a burden on families and older people. LD 1932 would ensure that Mainers can be refunded a portion of their bill in which they don't receive service."
During the 129th Legislature, Fay supported a similar measure, now law, requiring cable companies to provide a prorated credit when service is cancelled by a subscriber. LD 1932 would ensure that internet providers are treated similarly.
The bill faces further votes in the House and Senate in the coming days.
Fay is House chair of the Government Oversight Committee and is a member of the Appropriations and Financial Affairs Committee. She serves the community members of Casco, Frye Island, Raymond and part of Poland.
Contact:
Brian Lee [Fay], c. 305-965-2744