Updated: June 8, 2020
COVID-19 Guidance for Health Care Providers (PDF) (Updated 5/12/2020)
For resources and information on the State of Maine COVID-19 response, please visit coronavirus.maine.gov.
For general information about COVID-19: call 211, text your zip code to 898-211, or email firstname.lastname@example.org.
- Questions about Public Health
- Questions about DHHS Services
- How Health Care Providers Can Help - and We Can Help Them
- Hand Sanitizer Production
If you're looking for general information about COVID-19, call 211, text your zip code to 898-211, or email email@example.com. For the latest number of COVID-19 cases in Maine, public health guidance and resources, please visit our Maine CDC COVID-19 page.
- Call 2-1-1 and press 5 to reach an agent and request an interpreter
- اتصل على 2-1-1 واضغط على 5 للحصول على مترجم
- Appelez le 2-1-1, appuyez sur 5 pour un interprète
- Ligue para 2-1-1 e pressione 5 para um intérprete
- Wac 2-1-1 saxaafadda 5 si aad u hesho tarjubaan
Llame al 2-1-1 y presione el numero 5 para un interpreter
If you’re concerned about a business or individual’s compliance with the Governor’s Executive Orders, visit the Maine Department of Economic and Community Development’s reporting portal
Please see the following resources for those who receive or provide services through DHHS.
Have questions on how to access programs such as MaineCare, TANF, Food Supplement, and Child Care Subsidy? Visit: Accessing Assistance Through Maine DHHS (PDF) (updated 3/20/2020).
To apply for DHHS benefits, go to MyMaineConnection. You can contact DHHS Office of Family Independence Mon - Fri 8:00 am to 4:30 pm:
- Call 1-855-797-4357
- TTY users can call Maine relay 711
- You can also email DHHS using the Request Assistance Form
Individuals with questions or concerns regarding DHHS programs and services may contact Constituent Services by submitting an inquiry online or by calling (207) 287-5846
- Acholi: COVID-19: Nongo Kony ma aa ki Bot Maine DHHS
- Arabic: فيروس كوفيد-19: الحصول على المساعدة من خلال DHHS (دائرة الخدمات الصحية والإنسانية) في ولاية ماين
- French: COVID-19: accéder aux programmes d'assistance du DHHS du Maine
- Hatian Creole: COVID-19: Jwenn Asistans atravè Maine DHHS
- Khmer: COVID-19 ៖ ការទទួលបានជំនួយតាមរយៈ DHHS របស់រដ្ឋ Maine
- Kirundi: Ingwara ya COVID-19: Kuronka imfashanyo biciye mu gisata ca DHHS co muri Reta ya Maine
- Lingala: COVID-19: Kozwa Lisalisi na Nzela ya DHHS ya Maine
- Portuguese: COVID-19: Aceder a apoio através do DHHS (Departamento de Saúde e Serviços Humanos) do Maine
- Somali: COVID-19: Marin Ugu Helitaanka Gargaarka Iyadoo Loo Maro Maine DHHS
- Spanish: COVID-19: Acceso a asistencia a través del DHHS de Maine
- Swahili: COVID-19: Kupata Musaada Kupitia Maine DHHS
- Vietnamese: COVID-19: Tìm nguồn trợ cấp qua Sở DHHS Maine
MaineCare Members and Providers
MaineCare members and Providers can visit the Office of MaineCare Services for up-to-date guidance and resources. For information on how private insurance has changed, see the Bureau of Insurance. If you have questions about whether you qualify for health coverage, see CoverME.gov.
Nursing and Long-Term Care Facilities
Guidance and resources for Nursing and Long-Term Facilities can visit the Office of MaineCare Services.
Aging and Long-Term Services and Supports
The Office of Aging and Disability Services is posting regularly updated Frequently Asked Questions and Resources regarding COVID-19 for agencies and others providing home- and community-based services (HCBS) to older persons and adults with physical disabilities.
Developmental Disability and Brain Injury
The Office of Aging and Disability Services is posting regularly updated Frequently Asked Questions and Resources for agencies and other providing support to individuals with Intellectual and Developmental Disabilities, Autism and Brain Injury.
Adult Behavioral Health
Visit the Office of Behavioral Health for resources and guidance for the public and behavioral health providers in Maine.
Children's Behavioral Health
The Office of Child Family Services is publishing regular updates and guidance on Children's Behavioral Health.
Child Care and Licensing
The Office of Child Family Services is publishing regular updates and guidance for child care providers in Maine.
The Office of Child Family Services is publishing regular updates and guidance on Child Welfare.
Meeting Basic Needs: Food, Money, Rent
In response to COVID-19, the Office for Family Independence has made a number of temporary changes to safety net programs including SNAP/Food Supplement, Temporary Assistance for Needy Families (TANF), General Assistance, and MaineCare.
Note: Federal and state support for people who are unemployed has increased due to COVID-19. See new the Department of Labor guidance.
Households meeting certain income requirements may also be eligible to receive help paying for their internet and phone bill through the organization Lifeline.
During these stressful times, we encourage health care providers to pay attention to the basics - i.e., be sure to maintain essential self-care, continue careful hand washing, be attentive to physical distancing, manage stress, and actively self-monitor for symptoms. We encourage health care providers to be mindful of your own physical and mental health, and reach out to get help when needed. Consider using resources from your medical staff office, Employee Assistance Program (EAP), or the MMAs Medical Professional Health Program.
Protect Your Workers
While many health care organizations stock personal protective equipment (PPE) for their workers, the State of Maine is working to fill in gaps. Organizations in health and human services may submit requests for through their County Emergency Management Agencies. Note: the supply in Maine, as in the nation, is limited.
Use Telehealth to Keep Practicing - Remotely
Maine DHHS is working closely with the Northeast Telehealth Resource Center (NETRC) to help health care providers continue offering needed care to their patients using telehealth services.
Visit the new Maine Provider Guide on Telehealth Reimbursement, as well as telehealth resources from the Office of MaineCare services that offer guidance and updates on changes to MaineCare and other payer policy changes
See updates in Maine state policy related to telehealth - e.g. Bureau of Insurance: Supplemental Order Regarding Remote Delivery of Health Services.
Fill Critical Gaps
Health care providers can also sign up for the "Maine Responds" Emergency Health Volunteer System, the Maine CDC system that organizes health care, public health, and emergency response volunteers to respond to emergency situations (particularly focused on licensed clinicians). Register for Maine Responds online.
Support Other Health Care Providers
Maine DHHS, in partnership with the Maine Association of Psychiatric Physicians (MAPP), the MMA, and many others, has launched a "warm line" to provide mental health and emotional support for medical providers and first responders during this high-stress time. Those interested in volunteering for this service can contact Dianna Poulin firstname.lastname@example.org, Maine Association of Psychiatric Physicians.
Frontline Warmline: call 207-221-8196 for free, confidential support 8am-8pm, 7 days a week
Support Maine's Health System
We welcome donations of materials, space, logistical support, medical supplies, and other offers of help in responding to COVID-19. Go to Maine Helps to find ways you can contribute.
The University of Maine is working with the Maine Distillers Guild to produce hand sanitizer for hospitals and first responders. Ned Wight at the Maine Distillers Guild is helping to coordinate the supply of ethanol from the distillers to the sanitizer production sites. Parties interest in more information should contact the University of Maine at UMSC19request@maine.edu.
Maine Health Care Providers and First Responders
The University of Maine is a designated MEMA response unit. They are making certain commodities available to health care entities in Maine. The priority right now is to supply hospitals with needed items such as hand sanitizer.
Orders should be made to your County Emergency Management Agency. Request only what is need immediately and include the daily consumption rate, when submitting the request through WebEOC. There is a new drop-down option for "Hand Sanitizer."
Please be aware that the emphasis is presently on hospitals. The program will be expanded thereafter. Interested parties should contact the University of Maine at UMSC19request@maine.edu.