Data Breach Notifications

Entity Information

  • Type of Organization: Other Commercial
  • Entity Name: TTEC Services Corporation
  • Street Address: 9197 South Peoria Street
  • City: Englewood
  • State, or Country if outside the US: Colorado
  • Zip Code: 80112

Submitted By

  • Name: Joseph Bruemmer
  • Title: Counsel
  • Firm name (if different than entity): Baker & Hostetler LLP
  • Telephone Number: 513-929-3410
  • Email Address: jbruemmer@bakerlaw.com
  • Relationship to entity whose information was compromised: Outside Counsel

Breach Information

  • Total number of persons affected (including residents): 102858
  • Total number of Maine residents affected: 19
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
  • Date(s) Breach Occured: 03/31/2021
  • Date Breach Discovered: 11/24/2021
  • Description of the Breach:
    • External system breach (hacking)
  • Information Acquired - Name or other personal identifier in combination with: Social Security Number

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: 12/08/2021
  • Copy of notice to affected Maine residents: TTEC-ME App & Sample.pdf
  • Date of any previous (within 12 months) breach notifications: N/A
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: TTEC is providing 12 months of identity theft protection services through IDX. These identity protection services include one year of credit and CyberScan monitoring, a $1,000,000 insurance reimbursement policy, and fully managed identity theft recovery services.