Data Breach Notifications

Entity Information

  • Type of Organization: Non-Profit
  • Entity Name: Better Business Bureau Serving the Pacific Southwest, Central & Inland California
  • Street Address: 1010 East Missouri Ave
  • City: Phoenix
  • State, or Country if outside the US: AZ
  • Zip Code: 85014

Submitted By

  • Name: Colin M. Battersby
  • Title: Member
  • Firm name (if different than entity): McDonald Hopkins
  • Telephone Number: (248) 593-2952
  • Email Address: cbattersby@mcdonaldhopkins.com
  • Relationship to entity whose information was compromised: Attorney

Breach Information

  • Total number of persons affected (including residents): 8565
  • Total number of Maine residents affected: 7
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
  • Date(s) Breach Occured: May 31, 2024
  • Date Breach Discovered: April 30, 2025
  • Description of the Breach:
    • External system breach (hacking)
  • Information Acquired - Name or other personal identifier in combination with:

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: May 21, 2025
  • Copy of notice to affected Maine residents: BBB-SSN_(2).pdf
  • Date of any previous (within 12 months) breach notifications:
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: Complimentary 12 months of Experian credit monitoring if SSN impacted.