Data Breach Notifications

Entity Information

  • Type of Organization: Other Commercial
  • Entity Name: WestJet
  • Street Address: 22 Aerial Place NE
  • City: Calgary, Alberta, Canada
  • State, or Country if outside the US: IL
  • Zip Code: 60607

Submitted By

  • Name: Reena Bajowala
  • Title: Shareholder
  • Firm name (if different than entity): Greenberg Traurig, LLP
  • Telephone Number: (312) 456-1018
  • Email Address: Reena.Bajowala@gtlaw.com
  • Relationship to entity whose information was compromised: Attorney

Breach Information

  • Total number of persons affected (including residents): 1.2 million
  • Total number of Maine residents affected: 240
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
  • Date(s) Breach Occured: 06/13/2025
  • Date Breach Discovered: 09-15-2025
  • Description of the Breach:
    • External system breach (hacking)
  • Information Acquired - Name or other personal identifier in combination with:

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: 09/29/2025
  • Copy of notice to affected Maine residents: US_Loyalty_A_-_Template_Notice.pdf
  • Date of any previous (within 12 months) breach notifications:
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: 24 months; TransUnion Cyberscout; Alerts for any changes to the consumer's information for 24 months from the date of enrollment. Identity theft protection and proactive fraud assistance resources to help with any questions. Up to $1,000,000 of expense reimbursement insurance; WestJet provided direct notice to Maine residents via Mail, and Substitute Notice for all impacted Maine residents for whom it did not have valid contact information.