Data Breach Notifications

Entity Information

  • Type of Organization: Financial Services
  • Entity Name: Community Trust Bank
  • Street Address: 346 North Mayo Trail
  • City: Pikeville
  • State, or Country if outside the US: Kentucky
  • Zip Code: 41501

Submitted By

  • Name: Gregory T. Parks
  • Title: Partner
  • Firm name (if different than entity): Morgan, Lewis & Bockius LLP
  • Telephone Number: 215-963-5170
  • Email Address: gregory.parks@morganlewis.com
  • Relationship to entity whose information was compromised: Outside counsel to Fidelity National Information Services, Inc.

Breach Information

  • Total number of persons affected (including residents): 99,389
  • Total number of Maine residents affected: 2
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
  • Date(s) Breach Occured: 05/27/2023
  • Date Breach Discovered: 08/09/2023
  • Description of the Breach:
    • External system breach (hacking)
  • Information Acquired - Name or other personal identifier in combination with: Financial Account Number or Credit/Debit Card Number (in combination with security code, access code, password or PIN for the account)

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: 09/08/2023
  • Copy of notice to affected Maine residents: CTBI - Final Adult Letter.pdf
  • Date of any previous (within 12 months) breach notifications:
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: 24 months, OnAlert Essential Bundle from ChexSystems, identity monitoring and theft protection services