Data Breach Notifications

Entity Information

  • Type of Organization: Financial Services
  • Entity Name: KeyBank N.A.
  • Street Address: 127 Public Square
  • City: Cleveland
  • State, or Country if outside the US: OH
  • Zip Code: 44114

Submitted By

  • Name: Nathan Saneholtz
  • Title: Chief Privacy Officer
  • Firm name (if different than entity):
  • Telephone Number: (216) 471-3976
  • Email Address: nathan_s_saneholtz@keybank.com
  • Relationship to entity whose information was compromised: employee

Breach Information

  • Total number of persons affected (including residents): 1227
  • Total number of Maine residents affected: 13
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
  • Date(s) Breach Occured: December 13, 2024, 12
  • Date Breach Discovered: December 14, 2024
  • Description of the Breach:
    • External system breach (hacking)
  • Information Acquired - Name or other personal identifier in combination with:

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: February 11, 2025
  • Copy of notice to affected Maine residents: B1892-005631-01_KeyBank_Incident_Consumer_R1_013025.pdf
  • Date of any previous (within 12 months) breach notifications:
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: 24 months Equifax Complete Premier credit monitoring and ID theft/restoration services