Home > Consumer Information > Privacy, Identity Theft and Data Security Breaches > Data Breach Notifications
Data Breach Notifications
Entity Information
- Type of Organization: Financial Services
- Entity Name: KeyBank N.A.
- Street Address: 127 Public Square
- City: Cleveland
- State, or Country if outside the US: OH
- Zip Code: 44114
Submitted By
- Name: Nathan Saneholtz
- Title: Chief Privacy Officer
- Firm name (if different than entity):
- Telephone Number: (216) 471-3976
- Email Address: nathan_s_saneholtz@keybank.com
- Relationship to entity whose information was compromised: employee
Breach Information
- Total number of persons affected (including residents): 1227
- Total number of Maine residents affected: 13
- If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
- Date(s) Breach Occured: December 13, 2024, 12
- Date Breach Discovered: December 14, 2024
- Description of the Breach:
- External system breach (hacking)
- Information Acquired - Name or other personal identifier in combination with:
Notification and Protection Services
- Type of Notification: Written
- Date(s) of consumer notification: February 11, 2025
- Copy of notice to affected Maine residents: B1892-005631-01_KeyBank_Incident_Consumer_R1_013025.pdf
- Date of any previous (within 12 months) breach notifications:
- Were identity theft protection services offered: Yes
- If yes, please provide the duration, the provider of the service and a brief description of the service: 24 months Equifax Complete Premier credit monitoring and ID theft/restoration services