Data Breach Notifications

Entity Information

  • Type of Organization: Financial Services
  • Entity Name: Citizens Bank
  • Street Address: One Citizens Bank Way
  • City: Johnston
  • State, or Country if outside the US: RI
  • Zip Code: 02911

Submitted By

  • Name: Sheriann Junior
  • Title: Sr Compliance Manager, Privacy Office
  • Firm name (if different than entity):
  • Telephone Number: (800) 922-9999
  • Email Address: sheriann.junior@citizensbank.com
  • Relationship to entity whose information was compromised: Employee

Breach Information

  • Total number of persons affected (including residents): 12
  • Total number of Maine residents affected: 1
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
  • Date(s) Breach Occured: March 04, 2025
  • Date Breach Discovered: March 06, 2025
  • Description of the Breach:
    • Inadvertent disclosure
  • Information Acquired - Name or other personal identifier in combination with:

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: March 27, 2025
  • Copy of notice to affected Maine residents: GENERAL_-_Template_-_Individual_Breach_Notice_(v2024.05)_FINAL_(3).docx
  • Date of any previous (within 12 months) breach notifications:
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: Two-year membership of identity theft credit monitoring service (myTrueIdentity) provided by TransUnion Interactive