Data Breach Notifications

Entity Information

  • Type of Organization: Other Commercial
  • Entity Name: Norwex USA, Inc.
  • Street Address: 800 W. Bethel Road Suite 100
  • City: San Francisco
  • State, or Country if outside the US: CA
  • Zip Code: 75019

Submitted By

  • Name: Ella Noll
  • Title: Associate
  • Firm name (if different than entity):
  • Telephone Number: (415) 828-0383
  • Email Address: ella.noll@bakermckenzie.com
  • Relationship to entity whose information was compromised: Outside Counsel

Breach Information

  • Total number of persons affected (including residents): 1
  • Total number of Maine residents affected: 1
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
  • Date(s) Breach Occured: December 11, 2024
  • Date Breach Discovered: December 15, 2024
  • Description of the Breach:
    • External system breach (hacking)
  • Information Acquired - Name or other personal identifier in combination with:

Notification and Protection Services

  • Type of Notification: Electronic
  • Date(s) of consumer notification: December 23, 24
  • Copy of notice to affected Maine residents: FINAL_-_2024-12-23_-_Notification_to_Data_Subjects.pdf
  • Date of any previous (within 12 months) breach notifications:
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: Yes, 24-months. CyEx Identity Defense credit monitoring helps detect possible misuse of an individual's personal information, provides them with identity protection support and helps with resolution of identity theft. Its services include 1-bureau credit monitoring, monthly credit score, score tracker, high risk transaction monitoring, authentication alerts, and identity restoration support.