Volunteer Mediators

Attorney General Needs Volunteer Mediators To Help Consumers

The Consumer Protection Division of the Maine Attorney General's Office offers, free of charge, the Consumer Mediation Service. This complaint resolution program is for the use of Maine businesses and consumers.

The Attorney General is always recruiting Volunteer Consumer Complaint Mediators who mediate these complaints previously vetted by staff for the program. Mediations take place over the phone and by mail in the Attorney General's Augusta Office; mediations cannot take place at your home or business. We will thoroughly train you in consumer law and mediation techniques. You are asked to volunteer approximately 4-6 hours a week on a schedule convenient to you. New volunteers are trained on an as needed basis due to limited space and scheduling. However, the Complaint Examiner may consider accepting new mediators outside of the training schedule depending on an applicant's background.

The Mediators share offices in the Consumer Protection Division. As they mediate disputes between the consumers and businesses, they consult freely with our program staff and, if necessary, an Assistant Attorney General. Annually, the Consumer Mediation Service returns, on average, $500,000 to consumers.

Students at the University of Maine at Augusta can receive three college credits for serving as a Consumer Mediator in our program.

Interested persons should contact the UMA office of Academic Affairs and ask for registration information concerning CEO-117, Consumer Law Internship. Participation in this program can also count for 4 hours of mediation experience towards the CADRES roster mediation requirements.

Volunteer Mediators receive training from staff in the following areas:

  • Introduction to the State and Federal legal system;
  • The Maine Uniform Commercial Code and consumer's common law contract rights;
  • The Unfair Trade Practices Act, State and Federal law;
  • Warranty rights-express and implied;
  • Lemon Law complaints and used car complaints;
  • Landlord/tenant law;
  • Deceptive advertising;
  • Home improvements and door-to-door sales;
  • Credit sales and debt collection;
  • Deposits and refunds; and
  • Mediation techniques.

You may apply by submitting a Voluntary Mediators application form (MS Word) to:

Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, Maine 04333