The primary focus of the Public Service Manager series is to administer one or more statewide policies or programs, and to directly manage and oversee operating, support or administrative functions of an agency or agency subdivision with differing levels of scope, accountability and complexity. The manager implements program policies and initiatives in support of agency goals and objectives established by executive management. The manager ‘may be a member of the agency’s senior management team. Supervision is exercised over a variety of personnel and work is performed under administrative direction.
PUBLIC SERVICE MANAGER I
Positions in this classification may direct one or two related functions or a small program. The scope of responsibility is defined by statute, regulation, grant, or agency policy. The manager has some latitude to change the program scope, policy or implementation, and the objectives are clearly defined. Work involves developing and implementing related policies and procedures; directing and performing staff support activities, in the’ areas of financial, human resource, legal; and technology; administering, operations; and/or providing daily program administration. The impact of the program managed has a small relative relationship to the overall mission of the organization. Examples of working titles at this level may be Personnel Manager, Support Services and Operational Managers.
PUBLIC SERVICE MANAGER II
Positions in this classification may direct at least two major programs ‘or manage a small to medium division. The programs are established by statute, regulation, grant, agency mission, but the scope of the program is not well defined and it is the responsibility of the manager to develop the parameters. The manager at this level requires substantial experience and seasoning in the program areas managed or post—graduate education plus experience. Work involves managing the development of technical guidelines, regulations, policies and other materials; directing and performing staff support activities in the areas of financial, human resource, legal, and technology; approving fiscal transactions within set limits; and/or providing daily program administration of a variety of activities. The impact of the program managed has a small to medium relative relationship to the overall mission of the organization and the manager may contribute to and provide substantive advice on programs managed. Examples of working titles at this level may be Administrative Services,’ Agency Technology or Information Systems, Division, or Program Service Managers.
PUBLIC SERVICE MANAGER III
Positions in this classification may direct more than two programs having major statewide or regional impact to the agency mission. This highest level manager requires substantial, broad-ranging experience and seasoning in the program areas managed or post-graduate education plus experience, or require technical knowledge specific to a particular position. The scope of responsibility includes directing the comprehensive integration and coordination of diversified activities necessary to implement the objectives of a major program(s). Work involves directing the implementation of policies, initiatives and mandates of an agency, directing staff support activities including financial, human resource, legal, and technology; authorizing and allocating fiscal transactions; and/or ensuring the management and direction of daily program administration for a variety of diverse activities. The impact of the program managed has a large relationship to the overall mission of the agency and the manager has extensive decision-making authority and may significantly influence the management of the program. Examples of working titles at this level may be Regional Managers or Education and Outreach Managers.