Chapter 12: Consumer Rights When You Order By Mail Or Telephone

Consumers have the right to keep any unordered goods they receive in the mail. By law, they are considered to be gifts. When a consumer pays for mail order gifts with a credit card, then any claims the consumer has against the merchant might also be able to be raised against the issuer of the credit card.

Chapter 12: Consumer Rights When You Order By Mail Or Telephone (PDF) This file requires the free Adobe Reader.

If you have a question about this chapter or cannot access it, please contact consumer.mediation@maine.gov.