Consumer Complaints or Questions

There are a number of ways you can file a consumer complaint or ask us a consumer questions. When we receive your message, we will determine whether it is suitable to refer to our Consumer Mediation Service. The Attorney General's Consumer Mediation Service is a free service to Maine consumers who have a problem with a business.

In many cases, the best response is for us to provide you with practical information about how to resolve your problem. Here is how you can contact us:

1. You can write us a letter at:
   Attorney General's Consumer
   Information and Mediation Service
   6 State House Station
   Augusta, Maine 04333
   We will respond as soon as we receive your letter.
2. You can call the Consumer Information and Mediation Service between 9 am - 12 noon and 1 pm - 4 pm, Monday - Friday, at 207-626-8849 or toll-free at 1-800-436-2131. Unfortunately, our phones are often busy. Each year we receive over 8,000 calls or letters. If our phone is busy consider using one of these other options to contact us.
3. You can contact us via e-mail at consumer.mediation@maine.gov. Due to the large number of consumer inquiries, we must limit our e-mail exchanges. Please include your name, address and phone number, and we will contact you.
4. The Maine Lemon Law applies to vehicles in for repair before reaching 18,000 miles. The vehicle must still be covered by the manufacturer's warranty and be less than 3 years old. You can contact the Maine Lemon Law Arbitration Program by e-mail at: lemon.law@maine.gov.