PayMaine Customer FAQs
What is PayMaine?
PayMaine is an online payment portal provided by the Office of the State Treasurer. Choose from a current list of products and services offered by various State agencies. PayMaine accepts Credit/Debit Card as well as ACH-Debit transactions (payment methods are determined by agency preference). Transactions processed via PayMaine are quick, secure, and offer “real time” confirmation of purchase.
What is ACH –Debit?
ACH-Debit is the method by which funds are transferred electronically from a checking or savings account. ACH-Debit is also known as eCheck or direct withdrawal.
If your bank account maintains a debit block, please call 207-624-7451 for instructions.
Do I need login credentials to access PayMaine?
No. PayMaine does not require log in credentials. Customer information is not used to create user accounts, nor is any personal payment information retained in the PayMaine system.
When can I process a transaction using PayMaine?
PayMaine is available 24 hours per day, 7 days a week, 365 days a year.
What payment methods are accepted?
Depending on the product or service offered acceptable payment methods are credit/debit cards (Visa, MasterCard, AMEX, Discover), checking/savings accounts, or both.
How do I know if the product or service I am looking for is available through PayMaine?
Select the appropriate State agency in the “Department Name” drop down field on the left hand side of the first screen. A listing of available goods and services offered by that agency will appear in the “Product List” on the right hand side of the screen.
Who do I contact if there is a problem with my purchase?
Contact information for the appropriate State agency is listed on the Payment Confirmation screen once a transaction has been processed successfully. Additionally, contact information is included on the PayMaine receipt that is provided via email as an optional confirmation.
Other questions and general inquiries:
Send an email to PayMaine@maine.gov