Emergency Telecommunicator Course (ETC) v4

Sponsored by: Emergency Services Communication Bureau

Dates: September 30, 2019 -- October 4, 2019

Times: 8:00 AM -- 5:00 PM


The ETC program is mandatory in Maine for all newly hired full-time dispatchers, and is designed and produced by the National Academies of Emergency Dispatch (NAED). The course (40 hours minimum) is designed to train new employees unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors.


The course covers the following topics: Roles and Responsibilities of the Emergency Telecommunicator, Emergency Telecommunication Technologies, Telecommunication Essentials, Interpersonal Communication, Caller Management, Police Call Classification, Fire Call Classification, Medical Call Classification, Man-Made and Natural Catastrophic Events, Radio Broadcast Procedures, Legal Aspects of Public Safety Communication, Quality Improvement, and Stress Management.

Intended audience:

All new full-time Public Safety Dispatchers, P/T welcome too

Max # of participants: 20

Special instructions:

Fax all forms to 207-512-5950


Event address: Maine Criminal Justice Academy, 15 Oak Grove Road
City: Vassalboro
State: Maine

Cost: Free to all, including meals & lodging

Prerequisites: None, should complete prior to EMD course

Registration deadline: 2 weeks prior to deadline

To register, contact: 911Training.PUC@maine.gov