Emergency Telecommunicator Course (ETC) v4
Sponsored by: Emergency Services Communication Bureau
Dates: September 30, 2019 -- October 4, 2019
Times: 8:00 AM -- 5:00 PM
The ETC program is mandatory in Maine for all newly hired full-time dispatchers, and is designed and produced by the National Academies of Emergency Dispatch (NAED). The course (40 hours minimum) is designed to train new employees unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors.
The course covers the following topics: Roles and Responsibilities of the Emergency Telecommunicator, Emergency Telecommunication Technologies, Telecommunication Essentials, Interpersonal Communication, Caller Management, Police Call Classification, Fire Call Classification, Medical Call Classification, Man-Made and Natural Catastrophic Events, Radio Broadcast Procedures, Legal Aspects of Public Safety Communication, Quality Improvement, and Stress Management.
All new full-time Public Safety Dispatchers, P/T welcome too
Max # of participants: 20
Fax all forms to 207-512-5950
- Event address: Maine Criminal Justice Academy, 15 Oak Grove Road
- City: Vassalboro
- State: Maine
Cost: Free to all, including meals & lodging
Prerequisites: None, should complete prior to EMD course
Registration deadline: 2 weeks prior to deadline
To register, contact: 911Training.PUC@maine.gov