March 23, 2018
|Contact:||Judith Watters, Consumer Outreach Specialist|
Maine residents made 5,728 calls to the Maine Bureau of Insurance in 2017 and filed 776 complaints related to a wide range of insurance-related issues. Investigation into some of those complaints resulted in $1,777,096 in recovered funds, according to Maine Insurance Superintendent Eric Cioppa.
“When Mainers have concerns that they have not been able to resolve with their insurance company, we encourage them to call the Bureau. Our Health Care and Property and Casualty consumer divisions can answer questions about individuals’ insurance policies and look into whether the insurance company has acted in accordance with the policy and the law.”
The cases investigated by the Bureau involve a wide range of circumstances, ranging from complaints of improper billing, improper or delayed claims processing, improper denial of medical treatment, steering of auto repairs to certain businesses, and illegal insurance sales practices.
“Each situation is different,” Cioppa stated. “The outcome depends on the policy contract language and state and federal law. Oftentimes individuals feel as though they’ve been wronged, when the company has actually acted appropriately. It’s important to read your policy, but we are always here to help when there are questions.”
In 2017, the Consumer Health Care Division, which deals with health, life, long-term care, Medicare supplement, annuities and disability insurance, received 2,974 inquiries and 514 written complaints. The Property and Casualty Division, which deals with auto, homeowners and other types of property and liability insurance, handled 2,754 inquiries and 262 written complaints.
Consumers with questions about insurance matters can obtain information and assistance from the Bureau by visiting the agency’s website (www.maine.gov/insurance), calling toll-free 1-800-300-5000 (TTY call Maine Relay 711), or e-mailing Insurance.PFR@maine.gov.
The Bureau of Insurance is part of the Department of Professional and Financial Regulation, which encourages sound ethical business practices through regulation of insurers, financial institutions, creditors, investment providers, and numerous professions and occupations for the purpose of protecting the citizens of Maine.
Last Updated: March 23, 2018 10:05 AM