January 30, 2017
Maine residents made 6,007 calls to the Maine Bureau of Insurance in 2016 and filed 790 complaints related to a wide range of insurance-related issues. Investigations into some of those complaints resulted in $969,769 in recovered funds, according to Maine Insurance Superintendent Eric Cioppa.
“The Bureau’s job is to regulate the insurance industry in Maine, a job that has many facets,” Cioppa stated. “One of those is making sure consumers’ claims are appropriately processed and paid in a timely way. The Bureau’s consumer divisions welcome Mainers to call with insurance related questions or concerns.”
The Property and Casualty Division, which includes auto, homeowners and other types of property and liability insurance, handled 2,794 inquiries and 254 written complaints. The Consumer Health Care Division, which includes health, life, long-term care, Medicare supplement, annuities and disability insurance, received 3,213 inquiries and 636 written complaints.
Consumers with questions about insurance matters can obtain information and assistance from the Bureau by visiting the agency’s website (www.maine.gov/insurance), calling toll-free 1-800-300-5000, or e-mailing Insurance.PFR@maine.gov.
The Bureau of Insurance is part of the Department of Professional and Financial Regulation, which encourages sound ethical business practices through regulation of insurers, financial institutions, creditors, investment providers, and numerous professions and occupations for the purpose of protecting the citizens of Maine.
Last Updated: January 30, 2017 3:46 PM