Maine Bureau of Insurance Obtains Almost $1.5 Million in Recoveries for Consumers and Businesses in 2015--Handling More Than 6,400 Inquiries and 800 Complaint Cases

January 15, 2016

 

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Cases filed with the Maine Bureau of Insurance in 2015 resulted in nearly $1.5 million in recovered funds for Maine residents, according to Maine Insurance Superintendent Eric Cioppa. More than $1.2 million was recovered by the Bureau’s Consumer Health Care Division, and more than $260,000 was recovered by the Property and Casualty Division.

“The Bureau of Insurance takes its responsibility to address cases from consumers and businesses very seriously,” said Governor Paul R. LePage. “These recoveries in 2015 generally represent claims that were initially denied or delayed, although some were recovered on behalf of individuals who were sold inappropriate policies or who were otherwise victims of illegal sales practices.”

“The Bureau’s role is to regulate the insurance industry in Maine,” Superintendent Cioppa said. “One of its responsibilities is making sure claims are appropriately processed and paid in a timely way. The Bureau’s consumer divisions encourage Mainers to call with insurance-related questions or concerns.”

In 2015, the Bureau fielded more than 6,400 inquiries and investigated more than 800 complaints. The Property and Casualty Division, which assists consumers with questions involving auto and homeowners insurance, handled 3,209 inquiries and 274 written complaints. The Consumer Health Care Division, which assists with questions involving health-related insurance products that include individual and small group health, life, long-term care, Medicare supplement and annuities, received 3,205 inquiries and 534 written complaints.

Consumers or business owners with questions about insurance matters can obtain information and assistance from the Bureau by visiting www.maine.gov/insurance, calling toll-free 1-800-300-5000, or e-mailing Insurance.PFR@maine.gov.

Last Updated: January 15, 2016 2:33 PM